Avaliações (1.029)

Classificação geral
4,8
Número por nível de avaliação
  • 94% das avaliações são de 5 estrelas
  • 3% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
17 de junho de 2021

Noone ever told me that shopify does not do a real back up of my shop and all my products etc. We#re running some WP-Website and we#ve been hacke several times. When I heard about Rewind, there was no doubt for me to install it imediately. Let's me sleep way better now. Great support, from the first day on.

BONES & BUDDHAS
Alemanha
Aproximadamente 22 horas usando o app
Rewind deixou uma resposta 23 de junho de 2021

It's a common misconception that you're able to get help to restore or recover from issues like that! Glad you found Rewind, thank you for your review.

30 de abril de 2023

Your app is asking for 500$ subscription with an automatic payment. Please stop automatic payments i don't wanna use your app anymore

STUFFCORN
Índia
26 dias usando o app
Rewind deixou uma resposta 1 de maio de 2023

Thank you for taking the time to leave a review. All of our plans come with a 7-day trial that can be cancelled at any time by removing the application from your store. It looks like your trial had ended, and that's why the charge has gone through. We have reached out to you to help get this charge refunded from your Shopify billing, and hope to hear from you to get this resolved soon! You can also email help@rewind.com at any time and one of our talented reps will get back to you as soon as possible.

23 de abril de 2021

A Pleasure to speak to Aditya who showed me the app and how it works. Thank you so much for our chat and the advice

The Lemon Tree Candle Company
Reino Unido
Aproximadamente 20 horas usando o app
Rewind deixou uma resposta 5 de maio de 2021

We made sure to pass your message along to Adi - thanks for your review!

19 de junho de 2019

Very useful app. Simply to use. Does a good job for a weekly backup.

wholesalewaterheater
Estados Unidos
22 dias usando o app
3 de janeiro de 2017

Set up was a breeze. Does its job automatically and without any problems. I can't give it 5 stars as I haven't had to use it yet to restore any backed up files, so I don't know if it truly works. Great knowing that if my files get deleted they will (hopefully) be an easy backup restore away. Another reviewer mentioned that it unhid 'hidden' products once activated. That has not been the case with our store.

Resin Obsession
Estados Unidos
21 dias usando o app
11 de novembro de 2016

Rated as 4 stars because have not had to use it to restore my Shopify store. Have restored from a backup on a previous store and using the server vendor's backup. It worked, but needed the assist of the staff at the vendor. Rewind backs up on demand and as scheduled and gives a notification after the scheduled backup. Don't understand why Shopify does not do this, but glad to pay Rewind to give me piece of mind.

Dressage Illustrated
Estados Unidos
18 dias usando o app
15 de agosto de 2017

nice idea for backups but totally flawed in the fact that you cant download an offline copy of the backup.

Anyone know whos has dealt with sensitive data over time that leaving your data and backups down to a system out of your hands is basic bad practice.

Also the app is expensive at $5 every month, thats $60 per year or $300 over 5 years - a hell of alot more than very high quality software which is a time purchase. I do not agree with the ongoing payment system these apps suck you into - over time they end up costing a ridiculous amount of money for what you get.

If offline backups were available and the app was a one time payment , would prob get 5 stars, until then its 2 stars.

Cheap Snow Gear
Reino Unido
19 dias usando o app
Rewind deixou uma resposta 29 de julho de 2019

We do allow customers to download offline copies of their backups. Contact us at help@rewind.io and request an export of your data - we're happy to provide that to paying customers who have been with us for 6 months or more.

2 de junho de 2021

We learned the hard way about the need of Shopify store owners to back up their data. I thought that Shopify had backups of our entire website. Nope. We experienced major data loss yesterday when we went to sync new software with our Shopify store. Something went wrong and HUNDREDS of product descriptions and prices were lost. Some products were now showing up on the website on sale for $0.00! When we inquired with Shopify about restoring from a backup, we learned that Shopify only backs up your website -- the theme and structure -- but that we are responsible for backing up our own data, such as product pages, customers, orders, etc. As a result of this disaster, we had to shut our website down while we tried to figure out how to restore what was lost. We lost almost two days worth of revenue. After many long hours of work, we were able to finally restore most of what was lost, but the first thing I did the next day was to research our options for backing up our data on a regular basis, and that's when I discovered Rewind. I signed up for the trial early the next morning. I emailed with a question, and promptly got a response. I was impressed. Well-written in perfect English, no less! One question led to another, then Alex from Rewind called me and walked me through my problem and showed me how easy it is to restore lost data with Rewind, whether it's restoring a single product, or multiple records in bulk. I learned that they have customer support hours from 8 a.m. till midnight Eastern time. Fantastic! When I explained more about our business, Alex was able to offer flexible pricing options that weren't obvious on their website, and to bundle my two Shopify stores together. Both my websites are completely backed up now and will automatically back up daily going forward. I honestly can't believe how uninformed and unprotected I was before we experienced massive data loss. I will sleep better tonight knowing that my data is safely stored with Rewind. Thank you Alex and team! As I told you earlier today, you guys are awesome!

Bella Luna Toys
Estados Unidos
Aproximadamente 14 horas usando o app
Rewind deixou uma resposta 23 de junho de 2021

Holy smokes, we're sorry to hear you went through that but are very glad you've got Rewind to protect your store now. Thank you for the kind words + the review, Alex is a superstar and we take great pride in our support team! Let us know if we can help out at any time.

Data de edição: 8 de maio de 2020

The app works as described, Paul and Annie seem very willing to give attention to their users. In a highly competitive world riddled with terrible customer service, the team at Rewind shines as a bright exception. I will be using this app for my many stores in the future.

The Fire Hose Store
Estados Unidos
Aproximadamente 10 horas usando o app
Rewind deixou uma resposta 8 de maio de 2020

Thank you very much!

11 de setembro de 2018

I had this app only for few days as I am migrating my website off
shopify so I cannot give a complete 5 stars.

Maria Silver Butterfly
Estados Unidos
8 dias usando o app