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Shelby was very helpful and kind in assisting me with my questions regarding the app. Very quick as well!
This app is MARVELOUS! Every shop owner should have it installed.
Aside from the ongoing convenience (and piece of mind) - "at least" - once during the time that you have a shop - something will go wrong and be deleted or overwritten. (that day you will be glad you have this - no matter what the price)
This app backs up everything - including all the data & objects that are not included in Theme backup.
Their customer support team is very easy to get a hold of and helped answer some questions we had before installing this app. So far we find the interface very intuitive and easy to use. Another stress off our minds. Now let's hope we never have to use it, haha.
We take pride in our support team, thank you for the kind words!
I have restored plenty of time, but nothing happened, and the customer service always not there to help.
Hi There,
We have noticed that you posted this review on the same day you installed Rewind Backups. It is not possible to restore to a point in time before Rewind was installed.
When you install Rewind, we start to save versions of your data. At any point in the future, you can go back to one of our saved versions. Unfortunately, you can not go back further than your install date.
We hope our coverage is helpful to you moving forward,
Maura Woodman
Product Manager, Rewind
Just signed up this morning and the backup went smoothly. The app "tour" was professional and helpful.
Great customer support! Easy to set up too. I like that the plans scale in price and that the backups are in 'realtime'.
Their support desk is so nice and very kind. When I asked some questions about installing this app, their support desk, especially Ola,Support Wizard, helped me a lot and gave me very clear answer so quick.
インストールに関して質問があり、ヘルプデスクに質問しました。Ola という方が、すぐに、明快なサポートをしてください、無事、インストールできました。
とても助かりました。安心して使用できます。
I sleep at night because I know if someone hacks my store or my computer blows up, I have a record of all my data from my store. It's the cheapest insurance I have ever bought! In addition, their online chat support is fantastic. Noah helped me today migrate my account from Big Comm to Shopify and she was perfect.
Love it. Rewind is cheap insurance in case something goes sideways. Hopefully you never need it, but if you do need to recover from anything, you'll be more than happy to have it. Two or three clicks and everything is back to the way it was. No getting in touch with your IT team to try and restore a recent backup (if you even have one available), little downtime, no fuss.
Well said - thank you
Where is my copy of my Database? i want the copy of my database. that is why I got the plan for. Thank you
Hi Lexor,
Rewind is a cloud backup service. We make continuous backups of your store data, which you can view and restore from within the Rewind app.
It sounds like this is not what you were expecting when you installed Rewind, and that you are looking for a downloadable copy of your store data. We understand the desire to have an extra copy of your data, so for that reason, we offer backup exports on request.
If you would like a backup export from Rewind please get in touch with us at help@rewind.io.