Rewind Backups , 1 007 recensioner
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Great to use to back up our application for Cleaningequipmentdirect.com
This app backs up over 250,000 floor sweeper parts and scrubber parts from Tennant, Advance, Nobles and more.
I have not used this app to recover anything yet (thank goodness). However, it was easy to install, and I like having the peace of mind.
We have been with Rewind for over 1 year now, and we just came across an overcharge of $6 per month over our $10 per month subscription. When we asked why? we were told " oh you are in the old subscription " which is 65 orders per month". Yet we NEVER got an email to upgrade or enhance our subscriptions, There must be over 200 customers being effected by this, which to me is shady business. Why did you not automatically upgrade the customer who had 65 orders per month since they are paying $10 and the 200 orders per month is only $9? why were you taking an extra $7 per month from your customers?
When we asked for a refund or a credit the answer from support was " No so we did charge you accordingly for the plan you were on, if you would like to switch plans today you can avoid overage charges in the future"
When we asked for when exactly was the new subscription introduced to we can back track it and only get a refund from that date onward we were told " I do not have an exact date as to when the order based plans were introduced. "
This is shady and not good honest business, we will raise this concern to shopify and we will delete this app immediately.
This is our story, honesty is key in any business, and being grandfathered in a subscription has always been the case with many companies, but unfortunately not this one.
Take from this what you will.
We understand that being billed more than you were expecting can come as a shock. At all times we do our best to be as transparent as possible about historical plans and we will never force anyone to change a plan that’s working for them.
The plan you had originally signed up for came with overage charges. This is not something we attempted to conceal and something that at the time was clearly listed on our page. We would backup your store up to 20,000 items - and for every 2500 extra items above that threshold we charged $2.
This plan became a grandfathered plan in the wake of new plans we introduced in 2019, but as many of our clients were getting a better deal on the old plans, we didn’t force anyone to upgrade - nor could we even if we wanted to in accordance with Shopify’s billing procedures.
We understand however that despite all this, it did come as a surprise which is why a full refund has been initiated with Shopify’s billing team. Our support team is also more than willing to help you upgrade to our new plans which will save you some money if that is what you want to do. Please contact us at help@rewind.io or reply to any of our outreach to you.
Finally. This is a necessary app if you care about your business. Thank you.superstar.
Saved me from making a switch to another provider. Stay with rewind you will not regret it.
I have used it to fully recover mistakes or issues and restore store perfectly to what was in place before.
We're glad to hear that!
Everyday this App save my work: products, images, collections, theme and I have nothing to do, all is automatic. I like this App, don't hesitate, it' a big peace of mind
Previous to using the Rewind App I had not backed up my store, I had a developer working on importing products into the store unfortunately something went wrong and all of my products were deleted and I had to try getting over 300 products imported back into the store . If I had have had Rewnd earlier it would have been simple to re boot the store to the last back up but instead it took the developer a week to re enter all of my products.. That won't happen again. Now that I have Rewind Back Up's
Rewind was very helpful with the installation of the new app and it works perfectly. I assume that everything is backed up as expected - I am getting a report regularly with updates. Very straight forward program.
Neat reports that show what has happened in the store since the last backup. Easy to use.....nothing to do on my part
I've been asked to write a review but I'm currently re-developing my website and have hardly any products listed so I don't have any experience of Rewind just yet, but in theory, it looks to work well.