Recensioner (1 030)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 94 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
17 juni 2024

I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.

Nostara | Home Fragrance | Perfume | Bodycare
Storbritannien
Nästan 3 år användning av appen
29 augusti 2024

Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.

Sugarberry Shimmy
Australien
3 dagar användning av appen
14 juli 2024

Great support from Brittney and the team at Rewind regarding our account setup. Thank you

Ever Vessel
Australien
Mer än 3 år användning av appen
24 maj 2024

We got this to feel a sense of security in case anything ever happened to our store. However, the one time we need to actually use a backup, we find out that they don't actually backup metafields, despite it being listed on the pricing cards above. Metafields are crucial to our store. After talking with support, I understand that they've said that the Shopify API doesn't allow them to back this up. But then don't list it and have me feeling surprised when the backup isn't there.

Luna Templates
USA
10 månader användning av appen
Rewind svarade 28 maj 2024

Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy your metafield issues, as we should be able to support this. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.

28 oktober 2024

World class assistance and help!
Thank you folks!

SHONGear Designs
USA
Ungefär 3 timmar användning av appen
Redigerat 29 maj 2024

If you have thousands of products, do not rely on this.

Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products.

For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up.

Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.

International Beauty Services & Supplies
Kanada
Mer än ett år användning av appen
Rewind svarade 28 maj 2024

Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy this image problem for you and understand what led to this happening. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.

14 juli 2024

Brittney was fantastic helping us with our Backup. All sorted very quickly. Thank you

Aberdeen Sewing Machines
Storbritannien
4 månader användning av appen
6 maj 2024

I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get an answer within the hour on a Saturday! Brittney of Rewind was able to answer all of my questions, and offered to help with the setup process (which was so simple no help was required). I got Rewind installed and configured, and was able to confidently publish the theme changes with peace of mind that I could easily roll back if necessary. Thank you, Brittney, and thank you, Rewind!

Perlage Systems
USA
2 dagar användning av appen
20 april 2024

Great product and customer support (Brittney) was very helpful in helping us make some changes to our paid plan.

My Store
Kanada
14 dagar användning av appen
3 april 2024

Easy to use and very responsive customer service. Thank you Bianca!

Vanessa Wu
Frankrike
11 månader användning av appen