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Works great, easy to use. Glad to have the backup if I need it!
So a freelancer put a grenade in a product bulk upload CSV to my shopify store and destroyed over 6000 SKUs. The lovely Logan from Rewind chat support helped dampen the ensuing panic attack and within 5 minutes my entire store was back to normal. This would've cost me £1,500 to repair, so rewind has paid for itself MANY times over. Get rewind or get tested.
The people behind this app really care about their customers. I had a situation where I was very unhappy and they turned it around and found a solution for our site that was reasonable. The app has some issues in that it back ups your backups and even backs up things after you delete them from your site, but if your not paying for the amount of the data, it doesn't matter and you may be in a situation where you need to restore something you deleted... so we changed our review from 1 star to 4 stars because of the customer service.
GroupSpice,
My name is Maura and I work at Rewind. I think I can help you!
Long story short, you're on an old Rewind plan. We used to charge overages based on total items backed up. We've stopped doing that because we learned from our customers that it was not ideal. Now we only charge overages when a customer exceeds allowed orders. We've also adjusted our order thresholds so that overage charges are rare.
GroupSpice, Please keep an eye on your inbox as I'll be reaching out shortly to connect. I am certain I now have a better-fit Rewind plan to offer you. We can also discuss what Rewind can and cannot back up.
For anyone reading along, I'd like to be clear that the plan GroupSpice has described is no longer offered by Rewind. You will not have the same experience!
Maura
maura@rewind.io
Did you update your Shopify theme and suddenly the theme broke? If not, trust me, this is going to happen sooner or later.
It happened to me today and I was really lucky I had installed the app some time ago and I was able to revert the corrupt data with just 1 click. Also, while I was really scared to lose all my work out of the blue, I got some support via chat in real time and was told that even if something goes wrong I will get a manual fix from their devs.
I am in the free version and I will update to the paid plan in order to create manual backups.
Thank you so much Kaleigh!
Everyone wants an app that just works reliably. While we have not had to do a restore from Rewind yet, it is nice to know we have taken the right steps to prepare ourselves. Simply. Reliable. What else does anyone need?
This app provides store owners the peace of mind they are seeking!
Very easy and provides peace of mind in the event of loss. Very happy to add this app to my store. :)
Nice simple and well priced app that helps me sleep at night. Weekly reports to tell me what has been backed up. Definitely recommend.
Appreciate this! Thank you for taking the time to write it out.
This is the third website that I have installed this app on. It is easy to install and provides great peace of mind.
There's no worse feeling than not having a backup when you need it most. Experience has taught me to always, always have reliable backups, you will need them at one point or another.
Rewind has been the easiest and most powerful backup system I've ever used. If you value your time and data Rewind is for you. The weekly summaries provide insight into your store's activity, new customers, product changes, and much more.
Twice now I've had to reach out for help and the level of service I've received was amazing. Way above the call of duty and more than willing to help in areas even outside their app. I strongly recommend this app and company.