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Great app. Very easy to use and useful when you need a backup.
www.lilbabyonboard.com
We have been very happy with this app. Feels good to know that everything is safe for a worst case scenario. Great support and customer service!
great useful app, and excellent customer support. Logan is great!
I wish I knew about this app before. I highly recommend it.
Thank you - we're very proud of our customer support team and Logan is a star! Glad you found us.
Great app! Provides peace of mind & has great customer support! A+++
Rewind has been great and taken the stress off of our plate of losing data or running into an issue with our website. Alyssa from Rewind has also been great to work with.
Feels nice to have the security of the Rewind Backup app. We weren't originally aware that Shopify backed up our information, but were unable to provide us with any information if our site went down, so it's good to know this in place, not only to fix any major issues, but also revert some smaller mishaps.
Works great, easy to use. Glad to have the backup if I need it!
The people behind this app really care about their customers. I had a situation where I was very unhappy and they turned it around and found a solution for our site that was reasonable. The app has some issues in that it back ups your backups and even backs up things after you delete them from your site, but if your not paying for the amount of the data, it doesn't matter and you may be in a situation where you need to restore something you deleted... so we changed our review from 1 star to 4 stars because of the customer service.
GroupSpice,
My name is Maura and I work at Rewind. I think I can help you!
Long story short, you're on an old Rewind plan. We used to charge overages based on total items backed up. We've stopped doing that because we learned from our customers that it was not ideal. Now we only charge overages when a customer exceeds allowed orders. We've also adjusted our order thresholds so that overage charges are rare.
GroupSpice, Please keep an eye on your inbox as I'll be reaching out shortly to connect. I am certain I now have a better-fit Rewind plan to offer you. We can also discuss what Rewind can and cannot back up.
For anyone reading along, I'd like to be clear that the plan GroupSpice has described is no longer offered by Rewind. You will not have the same experience!
Maura
maura@rewind.io
Did you update your Shopify theme and suddenly the theme broke? If not, trust me, this is going to happen sooner or later.
It happened to me today and I was really lucky I had installed the app some time ago and I was able to revert the corrupt data with just 1 click. Also, while I was really scared to lose all my work out of the blue, I got some support via chat in real time and was told that even if something goes wrong I will get a manual fix from their devs.
I am in the free version and I will update to the paid plan in order to create manual backups.
Thank you so much Kaleigh!
Great App, a must have for any Shopify store owner wanting peace of mind over their data backup. Also, many thanks to Alyssa for helping me with my first ever support request in over two years of use, the guide provided helped me resolve my issue in no time at all. Excellent customer service.