评论 (1,029)

整体评分
4.8
每个评分等级的数量
  • 94% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2022年11月17日

Shelby was very helpful and kind in assisting me with my questions regarding the app. Very quick as well!

Baby Braithwaite
美国
28分钟 人在使用应用
2020年8月4日

Their customer support team is very easy to get a hold of and helped answer some questions we had before installing this app. So far we find the interface very intuitive and easy to use. Another stress off our minds. Now let's hope we never have to use it, haha.

Clinical Research Dental
加拿大
24分钟 人在使用应用
Rewind已回复 2020年8月13日

We take pride in our support team, thank you for the kind words!

2017年7月12日

Just signed up this morning and the backup went smoothly. The app "tour" was professional and helpful.

Pure Living Space
美国
21分钟 人在使用应用
2022年5月5日

Great customer support! Easy to set up too. I like that the plans scale in price and that the backups are in 'realtime'.

TellurideGlow
美国
21分钟 人在使用应用
2023年10月20日

Their support desk is so nice and very kind. When I asked some questions about installing this app, their support desk, especially Ola,Support Wizard, helped me a lot and gave me very clear answer so quick.

インストールに関して質問があり、ヘルプデスクに質問しました。Ola という方が、すぐに、明快なサポートをしてください、無事、インストールできました。
とても助かりました。安心して使用できます。

シーツjp
日本
15分钟 人在使用应用
2022年3月17日

I sleep at night because I know if someone hacks my store or my computer blows up, I have a record of all my data from my store. It's the cheapest insurance I have ever bought! In addition, their online chat support is fantastic. Noah helped me today migrate my account from Big Comm to Shopify and she was perfect.

SassyBax
美国
14分钟 人在使用应用
2023年6月2日

The entire support team and app experience is first class, we trust Rewind with multiple stores and they've always had our back.

devshopbenchmark2
美国
8分钟 人在使用应用
2020年9月19日

Where is my copy of my Database? i want the copy of my database. that is why I got the plan for. Thank you

Lexor Miami
美国
大约3小时 人在使用应用
Rewind已回复 2020年9月21日

Hi Lexor,

Rewind is a cloud backup service. We make continuous backups of your store data, which you can view and restore from within the Rewind app.

It sounds like this is not what you were expecting when you installed Rewind, and that you are looking for a downloadable copy of your store data. We understand the desire to have an extra copy of your data, so for that reason, we offer backup exports on request.

If you would like a backup export from Rewind please get in touch with us at help@rewind.io.

2017年2月22日

Our online store is huge with thousands of products and variants with new products being added everyday. I'd hate to lose all this data if somehow lost or deleted. Great piece of mind knowing that all site data is now backed up and kept safe if ever needed.

Living Essentials
加拿大
5分钟 人在使用应用
编辑时间:2021年2月15日

I have a new store, but the 7 day free trial is only available for the 39/month option. 3/month and 9/month options are for some unknown reason not available. I am not sure why am I "not eligible" since I don't any orders, which is less than 20 order limit for the lowest package... Looks like a nice trick to pretend to be an affordable app.
Also, chat support is a robot that keeps asking for email. This is not a chat support, it's an email support.
Red flags for me, I will not pay for this app.

Stay Motovated
英国
22分钟 人在使用应用
Rewind已回复 2021年2月19日

Hello! I'm Kaleigh from Rewind support - I want to clarify that we have a 7 day free trial for every plan, regardless of tier and that if you were only offered the $39 plan then that's something support can assist with.

I'd love to have a conversation with you about your plan needs and get you on the plan that's the right fit for you. Give us a shout at help@rewind.com and we'll make sure you wind up on the most appropriate plan for your business AND get the free 7 day trial.