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We have been with Rewind for over 1 year now, and we just came across an overcharge of $6 per month over our $10 per month subscription. When we asked why? we were told " oh you are in the old subscription " which is 65 orders per month". Yet we NEVER got an email to upgrade or enhance our subscriptions, There must be over 200 customers being effected by this, which to me is shady business. Why did you not automatically upgrade the customer who had 65 orders per month since they are paying $10 and the 200 orders per month is only $9? why were you taking an extra $7 per month from your customers?
When we asked for a refund or a credit the answer from support was " No so we did charge you accordingly for the plan you were on, if you would like to switch plans today you can avoid overage charges in the future"
When we asked for when exactly was the new subscription introduced to we can back track it and only get a refund from that date onward we were told " I do not have an exact date as to when the order based plans were introduced. "
This is shady and not good honest business, we will raise this concern to shopify and we will delete this app immediately.
This is our story, honesty is key in any business, and being grandfathered in a subscription has always been the case with many companies, but unfortunately not this one.
Take from this what you will.
We understand that being billed more than you were expecting can come as a shock. At all times we do our best to be as transparent as possible about historical plans and we will never force anyone to change a plan that’s working for them.
The plan you had originally signed up for came with overage charges. This is not something we attempted to conceal and something that at the time was clearly listed on our page. We would backup your store up to 20,000 items - and for every 2500 extra items above that threshold we charged $2.
This plan became a grandfathered plan in the wake of new plans we introduced in 2019, but as many of our clients were getting a better deal on the old plans, we didn’t force anyone to upgrade - nor could we even if we wanted to in accordance with Shopify’s billing procedures.
We understand however that despite all this, it did come as a surprise which is why a full refund has been initiated with Shopify’s billing team. Our support team is also more than willing to help you upgrade to our new plans which will save you some money if that is what you want to do. Please contact us at help@rewind.io or reply to any of our outreach to you.
Seamless to set up and automatically takes care of my backing up - doesn't get much easier than that
Well said! Thank you very much 😄
No brainer essential for Shopify, zero setup and peace of mind. Awesome
I was looking for a way to back up my store as I am moving to Shopify after hearing of the price increase and all the downtime in the last month with Big Commerce. I saw that Rewind would give me the piece of mind that when my website migrated to Shopify I would have a back up if anything went wrong. I will continue to use Rewind on Shopify. Customer Service is also responsive and helpful.
Thank you for writing a review, we're so glad to have you on board! Welcome to Shopify :)
After an app that erased the entire store, and having lost the entire Christmas campaign, I installed the app that should have done it first of all
I do not wish anyone the frustration, helplessness I felt, I even had health problems.
Now I am calm with Rewind and again working hard to open the store as soon as possible.
Greetings and Happy Sales!
All Shopify stores need this app. It's like insurance for an online store. Their support is great too.
Easy to install and use and good for peace of mind
This App is a must if you care about your store data.
I deleted all my products in Shopify account and Shopify support had no backup to restore them from.
But on a Saturday afternoon Mike from 'Rewind' saved my life and imported all my products back into Shopify! All the restored data was perfect.
Amazing, amazing, amazing!!!
Great app and support - love the peace of mind it gives us: knowing that our date and store is safe in case of an accident.
We're proud of our support team and to be protecting your store! Thank you for choosing Rewind.
Needed support for a new install this morning. As always, Annie offers the best support in the business! Rewind Backup lets me sleep at night knowing everything is safe. We now use it on two sites and have never experienced a problem. Thank you very much Annie!