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Needed to downgrade my service. Support was very helpful in reaching my goal. It is nice to have trustworthy app developer out there. Highly recommend.
Thank you for the kind words! We're very proud of our support team and the reputation that Rewind has built 💪
The support team was great. They responded very quickly and gave me the information that I needed. I'm glad that I chose Rewind Backups for our store.
Fortunately haven't had to use it to reinstate my store but great to have the peace of mind, and weekly reports showing me what has been backed up.
Love to have peace of mind that thousands of hours of work are backed up. Also love that I can do partial restores!
Once we found out that Shopify does not backup our data, we saw the great reviews for Rewind Backups on the Shopify app store and installed it. Very easy to install and it works great to give us peace of mind. Any questions we had about what information on our site is and is not backed up were answered quickly by support.
The hardest worker we've got! Rewind Backups is working away in the background 24/7 backing up our orders (500k+), customers (250k+), products (8k+) and more, continuously and quietly. We installed Rewind Backups as an insurance policy .. a 'just in case' something happens. Thankfully we haven't had to call upon it yet, but we take great comfort knowing that it is in place. Installation was very straightforward. The initial backup took a number of hours (given the large amount of historic data), and everything since has been in real-time. Alex, our account manager, has been helpful and reassuring, with follow up calls ensuring we are happy with everything. Happy to recommend Rewind Backups to anyone with a Shopify store.
Congrats on the success of your store! We appreciate the kind words, backing up stores of this magnitude is no small feat – but we're equipped to handle it. Thank you for your review and be sure to let us know if we can ever help out with questions or concerns.
We've just started using REWIND Backups. Already got me out of a little pickle, so very happy. The main thing is peace of mind.
Yes their office was closed for the holiday and reopened today. They sent an email this morning and I responded back. I hope they will help me secure and organize my files and remove all older versions of my website from my online store files. Other then that the Backups are consistent.
Plays nice with other apps, gives me a weekly recap of changes that took place - Overall, a great app. I hope I never have to use it for an actual rewind.
Low cost, great customer communication and it fills us with confidence that we're safe from digital corruption. What's not to love?