评论 (629)
优化
-
按评分
The app seems great so far. Hopefully I never need to use the restore feature but it's great peace of mind knowing the backups are there should something go wrong.
Works great. Hope I never need to use it but nice to know it's there!
Great for piece of mind. FYI - Shopify does not keep a backup. We found this out the hardway.
Works great! You activate it and forget about it until you need it. And then it just comes in to save the situation! I would recommend it to all fellow developers.
This app provides store owners the peace of mind they are seeking!
UTTERLY USELESS.. HOW CAN A BACKUP NOT BACKUP INVENTORY COUNTS...TOTALLY USLESS. I can't believe they don't backup inventory counts
Hello, I’m Kaleigh - head of customer support here at Rewind. I wanted to reach out and make sure you understood that we completely empathize with your frustrations here, as they're frustrations we've felt ourselves.
Our backups rely on webhooks or little digital notifications from Shopify to us regarding items that have changed so that we can make a new record of it. When it comes to inventory - Shopify’s API currently does not consider a sale to be a change associated with a product. Which means that when you sell something, we are not notified of the inventory update as a ‘change’ to your product.
When a product is restored to an earlier version - we can keep the inventory exactly as it is in the present moment (because we can see it), but when a product is DELETED, we have no record of the inventory changes, so we set the inventory at 0.
Although we do backup your product images, title, description, tags, price and variants I want to apologize that inventory not being included in this this wasn’t clear, and assure you that it’s always top of mind for us in conversations with Shopify about the API.
Given the level of disappointment I’d really appreciate having a conversation with you about it and what we can do to help assure you of our commitment to backing up your store data as much as we possibly can.
Please feel free to email me at help@rewind.com so I can help resolve any lingering concerns you have about the process and again apologize for the misunderstanding.
-Kaleigh de Palézieux
Head of Customer Support
Thank fully I haven't had to use Rewind yet but I've got peace of mind now knowing that should anything happen my whole shop is backed up - with no effort from me! Thank you :-)
Excellent support. A week after installing we had an issue with an integration that deleted 600 products from our shop. Rewind had our products back up and running very quickly. A must have app.
We have been with Rewind for over 1 year now, and we just came across an overcharge of $6 per month over our $10 per month subscription. When we asked why? we were told " oh you are in the old subscription " which is 65 orders per month". Yet we NEVER got an email to upgrade or enhance our subscriptions, There must be over 200 customers being effected by this, which to me is shady business. Why did you not automatically upgrade the customer who had 65 orders per month since they are paying $10 and the 200 orders per month is only $9? why were you taking an extra $7 per month from your customers?
When we asked for a refund or a credit the answer from support was " No so we did charge you accordingly for the plan you were on, if you would like to switch plans today you can avoid overage charges in the future"
When we asked for when exactly was the new subscription introduced to we can back track it and only get a refund from that date onward we were told " I do not have an exact date as to when the order based plans were introduced. "
This is shady and not good honest business, we will raise this concern to shopify and we will delete this app immediately.
This is our story, honesty is key in any business, and being grandfathered in a subscription has always been the case with many companies, but unfortunately not this one.
Take from this what you will.
We understand that being billed more than you were expecting can come as a shock. At all times we do our best to be as transparent as possible about historical plans and we will never force anyone to change a plan that’s working for them.
The plan you had originally signed up for came with overage charges. This is not something we attempted to conceal and something that at the time was clearly listed on our page. We would backup your store up to 20,000 items - and for every 2500 extra items above that threshold we charged $2.
This plan became a grandfathered plan in the wake of new plans we introduced in 2019, but as many of our clients were getting a better deal on the old plans, we didn’t force anyone to upgrade - nor could we even if we wanted to in accordance with Shopify’s billing procedures.
We understand however that despite all this, it did come as a surprise which is why a full refund has been initiated with Shopify’s billing team. Our support team is also more than willing to help you upgrade to our new plans which will save you some money if that is what you want to do. Please contact us at help@rewind.io or reply to any of our outreach to you.
App is great, easy to setup and provides us with the back ups we need to know we are always covered.