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Rewind app is an essential life saver for an ecommerce brand. All critical data in your Shopify store is backed up in case of errors, prevention is key.
Big shoutout to Bianca & Brittney on customer support who were very responsive, informative and friendly. Also credit to the developer(s) who worked on restoring our key metafield data.
I don't have very many products and signed up for the free plan. I don't know how it's possible that they are now charging me $ 8-month fee as saying I have 5000+ records when I don't even have a hundred products. Slimy, sneaky people. Distrust very much! Oh, and they have a no refund policy!
Thanks for choosing Rewind to backup your store. We have a very flexible refund policy that will refund any charges to customers who aren't happy with our service.
In your case, you were being billed for the total number of items in your backup, not just the number of products. This would have been explained when you subscribed to Rewind.
We'd be happy to refund you the $8 fee - simply contact us at help@rewind.io or 1-855-5-REWIND and we'll refund you the full amount.
Rewind Protection Suite has been incredibly helpful for our website staging and backup system, the backup automatically started working right away with no issues.
I was contacted by one of Rewinds employees, Igor, and he was happy to answer any questions that I had. He made the process much easier and was very kind. Thank you Igor!
Great app with great support. Requested to bundle up the plan since we have multiple stores, and they did not hesitate at all. Keep it up!
Must to have!! Great App!! Don't miss anything
https://sexyrealsexdolls.com
Does what is says on the tin. I am very happy with this app so far. Easy installation and setup. I hope to never have to use it but knowing I have it gives me a lot of peace of mind.
Easy to use, easy to install, personal care and support already after only being a Customer for 3 days. Makes me worry a lot less knowing i have this service ! Thank you Aditya Shah for answering all of my questions and helping me to understand how the back up works and restore's
Aditya is an All-Star, thanks for giving him a shout-out! We are very proud of our support and success teams :)
Very good service! the delay of answer to my email is very good. the team is nice.
Thank a lot.
Nv.
Excellent support. Install was quick and easy and we are up and running with backups in minutes. Surprising that shopify does not really support backups or redundancy other than catastrophic failure. This apps gives us peace of mind when making any sort of change, installing new apps, or working with programmer/contractors which we often do. Did not realise just how vulnerable our storefront was until now. Thank you
Annanda Chaga Mushrooms
great useful app, and excellent customer support. Logan is great!
I wish I knew about this app before. I highly recommend it.
Thank you - we're very proud of our customer support team and Logan is a star! Glad you found us.