评论 (628)

整体评分
4.7
每个评分等级的数量
  • 94% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 3% 的评分是 1 星
2020年9月19日

Where is my copy of my Database? i want the copy of my database. that is why I got the plan for. Thank you

Lexor Miami
美国
大约3小时 人在使用应用
Rewind已回复 2020年9月21日

Hi Lexor,

Rewind is a cloud backup service. We make continuous backups of your store data, which you can view and restore from within the Rewind app.

It sounds like this is not what you were expecting when you installed Rewind, and that you are looking for a downloadable copy of your store data. We understand the desire to have an extra copy of your data, so for that reason, we offer backup exports on request.

If you would like a backup export from Rewind please get in touch with us at help@rewind.io.

2017年2月22日

Our online store is huge with thousands of products and variants with new products being added everyday. I'd hate to lose all this data if somehow lost or deleted. Great piece of mind knowing that all site data is now backed up and kept safe if ever needed.

Living Essentials
加拿大
5分钟 人在使用应用
2021年5月31日

Excellent back up app and complete peace of mind over our store data. Would highly recommend for serious Shopify store owners.

Second Hand Clubs
英国
4分钟 人在使用应用
Rewind已回复 2021年6月9日

We really appreciate it - thank you!

2018年4月27日

Rewind is great, I cant imagine losing my data. Peace of mind knowing everything is constantly being backed up!

Faeswimusa
澳大利亚
3分钟 人在使用应用
2023年5月10日

Customer Service is great and so helpful.

Cerqular HK
美国
34分钟 人在使用应用
2024年11月18日

GoDark Bags
加拿大
大约1个月 人在使用应用
2024年2月1日

Merch Solutions
美国
3天 人在使用应用
2023年9月3日

Silver Sage Ranchwear
美国
大约17小时 人在使用应用
2024年8月29日

Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.

Sugarberry Shimmy
澳大利亚
3天 人在使用应用
2024年8月16日

Support is always quick to respond and very helpful!

AirSpade Pneumatic Soil Excavation Tools
美国
大约6年 人在使用应用
2024年8月10日

Hice respaldo de mi página muy rápido y el soporte estuvo excelente. Muy buena atención por parte de Brittney Durston.

EcoMammi
墨西哥
大约6小时 人在使用应用
2024年6月25日

i uninstalled and im still being charged monthly

Mind. Body. Soul.
美国
1年多 人在使用应用
2024年6月17日

I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.

Nostara | Home Fragrance | Perfume | Bodycare
英国
接近3年 人在使用应用
2024年3月18日

Responsive and helpful!

Yoggu!
加拿大
3天 人在使用应用
2024年1月6日

It is an important and useful app.

Quality Approach Fashion
英国
大约1年 人在使用应用
2023年12月5日

We received fantastic support from Brittney, she found a great solution to the issue we needed to resolve and was very patient and helpful with a fair bit of back and forth to get everything sorted. Highly recommended!

SPHAERA
新西兰
接近4年 人在使用应用
2023年12月4日

Excellent company and product. I highly recommend them.

DMEforLess
美国
1年多 人在使用应用
2023年9月25日

The Rewind Backups app is reliable, easy to use, and offers a clear overview of what's being backed up and when.

Melasdesign
美国
大约2年 人在使用应用
2023年8月28日

Great support. Very fast turnaround in handling my request. Brittney was very to work with and understood our needs. Thank you!

Dr. Price's Vitamins
美国
4个月 人在使用应用
2023年8月26日

One of the worst backup app, Hard to navigate, to do everything you need to contact support, which is never available. They respond you in 2-3 days. Even to export your backup data you need to contact support, Highly disappointed.

Tks stores old
巴基斯坦
大约2个月 人在使用应用
2023年6月27日

Great customer support and onboarding, hopefully I will never need to restore anything but in case there are different levels and events.

yamo EU
瑞士
8个月 人在使用应用
2023年6月21日

With Rewind, we can feel safe that our store data is always being backed up. We back up our theme code with GitHub, but didn't have a way to back up our products, collections, etc. Rewind provides a hassle-free service that does exactly what we need!

Light & Motion | StellaPro
美国
1年多 人在使用应用
2023年6月2日

The entire support team and app experience is first class, we trust Rewind with multiple stores and they've always had our back.

devshopbenchmark2
美国
8分钟 人在使用应用
编辑时间:2023年5月12日

Rewind Backup has proven to be an essential tool for my Shopify store. What makes it great is the extraordinary customer service, specifically from Logan. He showed exceptional professionalism, in-depth product knowledge, and commitment to resolving my complex backup issues.

The app itself is excellent, but a special shoutout to Logan J. for his extraordinary service. Highly recommended!

UBTECH Robotics
美国
接近4年 人在使用应用
2023年4月30日

Your app is asking for 500$ subscription with an automatic payment. Please stop automatic payments i don't wanna use your app anymore

STUFFCORN
印度
26天 人在使用应用
Rewind已回复 2023年5月1日

Thank you for taking the time to leave a review. All of our plans come with a 7-day trial that can be cancelled at any time by removing the application from your store. It looks like your trial had ended, and that's why the charge has gone through. We have reached out to you to help get this charge refunded from your Shopify billing, and hope to hear from you to get this resolved soon! You can also email help@rewind.com at any time and one of our talented reps will get back to you as soon as possible.

2023年3月28日

I would recommend Rewind because it works great and very easy to use. But, not less importantly, I got excellent customer service from Shelby who as good as held my hand through some challenges I was facing and made sure I was getting the best service and value for money!

AnaStar Shop
西班牙
5个月 人在使用应用
2023年2月27日

Rewind Backups has saved me a couple of times when changes were made that shouldn't have been made. Saved countless hours.

Thumb United
美国
10个月 人在使用应用
2023年1月30日

Excellent app for backing up our Shopify websites data that isn't done by Shopify! Easy to use, runs like clockwork, and has great support when, rarely, needed.
Highly recommended for anyone with a Shopify store who wants to ensure EVERYTHING is backed up!!

Discounter's Pool & Spa Warehouse
加拿大
1年多 人在使用应用
2022年12月19日

hi i didn't get my store rewind where i was I need help i was using the free trial to see how it works

itsnotpsychoitsbipolar
美国
3天 人在使用应用
Rewind已回复 2023年1月10日

We're sorry to hear that your restore did not work as anticipated! Our support team reached out, and it appears that there was some confusion around restore capabilities. It is not possible to restore from a backup that was never created. You can find our help doc that outlines how Rewind works, here: https://knowledge.rewind.com/s/article/how-does-rewind-work

Your first backup is your first point to restore back to. Please be assured that going forward, you'll be able to restore from any version that has since been backed up, and get things back up and running in no time!

We're always happy to help in any way we can, and encourage you to email help@rewind.com if you have any questions or issues.

2022年10月11日

Rewind is a life saver. Wish everyone not to have to use it anytime but once you have you are all set.

Kidealo RO
波兰
3天 人在使用应用
2022年5月23日

Backups may not seem helpful at first glance, however it becomes your only savior when things have gone sideways. Just like insurance, it's not useful until you need to use it - and when you do, you'll be glad that you made the investment. This app is very easy to use - you practically don't have to do anything for it to help save your orders, customers, products, photos, and settings of your website. Their team is also very responsive and friendly - they provide actual customer service where you feel that they value your business.

addmeat
香港特别行政区
5个月 人在使用应用
2022年4月5日

Accidentally deleted our blog posts and was able to restore them! I contacted support and they helped me right away. The help and support is amazing and they even followed-up to make sure everything was good. Great and friendly customer service!!!

OOLAN Pro Shoppe
美国
14天 人在使用应用
2022年2月8日

The support team was great. They responded very quickly and gave me the information that I needed. I'm glad that I chose Rewind Backups for our store.

Natural Health Heals
美国
9天 人在使用应用
2022年1月2日

Amazing and fast customer support. Very easy to use interface. We are now doing changes on the live website without worrying because backups and change history is covered by Rewind. Highly rerecorded.

YP Threads - Welcome To The Party!
澳大利亚
1年多 人在使用应用
2021年12月6日

I totally depend on the rewind App. I think its the next best thing to apple pie! I had an issue today with me accidentally deleting some collections and Elizabeth from Support helped me to solve this issue! Thanks Rewind!

Meaws And Woofs
加拿大
2个月 人在使用应用
2021年9月10日

The app you hope you never have to use! Set up is seamless and you can access your regular backups whenever. As Kurt Elster would say, this is the first app you should ever install on your store.

701 Hoodies
美国
8个月 人在使用应用
Rewind已回复 2021年9月21日

Thanks for the kind words and we're glad to hear you've found Kurt – he's one of the best people in the Shopify ecosystem!

2021年8月20日

App used to work and it has stopped working. We are back and forth with customer service for the last 1 week and no luck. What is the point of paying an expensive fee and the dev team doesn't have a clue?

H&T-Jewellery-Store-UAT
英国
6个月 人在使用应用
Rewind已回复 2021年8月20日

Hey there!

I've been following the progress on your current ticket and although we are working to resolve the issue - it seems like you might have meant to post this review for our sister app: Rewind Copy - not rewind Backups.

Rest assured we are in the process of working to uncover the issue with copying your blogs on that application and I want to assure you of our company guarantee that if we cannot resolve the problem for you (which is pretty rare) that we're happy to refund you in full for the inconvenience.

I want to thank you for your patience in this matter while we attempt to resolve the issue you're experiencing with Rewind Copy.

-Kaleigh de Palézieux
Head of Customer Support

2021年8月20日

App is decent. But the customer service is awesome!! They help you 24/7 and give you the best support possible! Especially Logan and Noah are doing a great job!

LumoLamp
奥地利
11天 人在使用应用
2021年8月3日

I was recomended this app and evernthough i havent had to use it yet. It is a must for all stores regardless of the business, you just never know when something could go wrong!

Mia & James
英国
21分钟 人在使用应用
Rewind已回复 2021年8月5日

Well said - thank you!

2021年7月27日

So far, so good! I didn't find the plan I wanted right away, so I contacted support. The rep was very helpful and made my plan available right away with some excellent advice about our growing business and how the plans work. She also gave me a great tip about another of their apps I plan to get!

BH_Montecito
美国
29天 人在使用应用
Rewind已回复 2021年8月5日

Happy to hear that our support team was able to help you out - we think we've got the best in the biz! Thanks for reaching out about a specific plan, Shopify doesn't always make it easy for us to present the right plans.

2021年7月6日

Glad I discovered this app before going live. Peace of mind now knowing any data loss due to human error or random acts are covered and reversible simply by using Rewind. I would recommend this to anyone running a business online as an insurance policy to save yourself hours of manual labor. The support team is very helpful too.

MadMan Nutrition
美国
1天 人在使用应用
Rewind已回复 2021年7月6日

Congrats on setting your store live! Thanks for your review, we're proud to protect your business 🙌

2021年6月30日

I've been using Rewind since my store started and it's always proven reliable. Customer service is awesome - they helped resolve an issue that would have taken much more time otherwise. Thank you!

Spiritudee
新加坡
接近2年 人在使用应用
Rewind已回复 2021年6月30日

We're glad to hear it, our support team really is top-notch! Thank you for taking the time to write a review, it means a lot to us :)

2021年6月23日

I luckily haven't needed to use REWIND to restore my site and data but knowing that for $10 a month I'm covered, its great! The support team is helpful and available. This is the cheapest insurance I pay for. Thank you Rewind!

Teravail
美国
大约2个月 人在使用应用
Rewind已回复 2021年6月29日

We've got your back! Thank you for your review :)

2021年6月5日

This app does not rollback the things it needs to roll back- we have tried to rollback 3 different times and it does not restore blogs correctly nor does it restore product quantity correctly. We are not waiting around to find out what else it does not restore correctly- we can restore our items better than this app. Additionally, we are not "discussing" this either as we cannot possibly be the first to complain about or have these issues.

B.A. Toys
美国
7个月 人在使用应用
Rewind已回复 2021年6月7日

My name is Maura and I work on the product team at Rewind. I am sad to read that you've had a negative experience with our app. I can assure you that we help many merchants recover lost data daily and we boast a high rate of successful restores. In the event that restore results are not optimal, we work 1:1 with the merchant to get them back on their feet.

Oftentimes, a "correct" restore is different between stores. For example, some merchants want Rewind to restore product quantity, while others prefer we don't. We're actively working on making our app more adaptable to varied restore expectations, and I would personally welcome the opportunity to learn about your restore expectations.

2021年5月17日

Easy to use and backs up all the store data. Provide peace of mind just in case the site goes down and we need to recover quickly.

Tous Canada
加拿大
6个月 人在使用应用
Rewind已回复 2021年5月19日

Glad to hear that Rewind had given you peace of mind 🇨🇦

2021年5月10日

Really useful, and great peace of mind. the support is excellent, they got us out a pickle when we were setting up our store. install it straight away. hopefully you won't need it but if you do you'll be glad you did!

Larizia
英国
17天 人在使用应用
Rewind已回复 2021年5月19日

Happy to hear that we were able to help you out!

2021年4月13日

Fantastic support from Logan, got us back up and running in no time after having lost some products in a CSV update. Thank you!

Sexplore
英国
26天 人在使用应用
Rewind已回复 2021年5月5日

Sorry to hear about your CSV troubles, that comes up quite often. Glad you've found Rewind!

2021年4月10日

Multiple times now my Shopify store has had the strangest problems. Recently all the products in the store had their second product image disappear. Ive got more than 2000 products so scrambling to find the images and re-upload would have been hell. For some odd reason the other day I looked up this app and downloaded it. Used it twice ever since and its been nothing less than a godsend. Backups aren't a joke. This app takes it seriously. Highly recommended.

Toys N Toys Baby Shop
印度
5天 人在使用应用
Rewind已回复 2021年5月5日

"Backups aren't a joke." – you're speaking our language!

2021年3月8日

I installed this app a few days ago and it is such an excellent app.I had lost some products o my store and could restore them all with a click of a button.

Pistom
安哥拉
10天 人在使用应用
2021年3月7日

There are plenty of reasons to like this app. 1. Backing up is a seamless and easy experience.
2. Having your store properly backed up grants a sense of security and puts your mind at ease when making edits or changes.
3. Customer service is very helpful and polite in their service.

GoodPostureNow
丹麦
6个月 人在使用应用
2021年2月28日

Creating a backup with Rewind is child's play. It's even fun. I can finally make sure that all my data is always safe.

Lang Dienstleistungsmanagement
德国
大约1小时 人在使用应用
2021年2月18日

Great peace of mind for the price. Its worth paying this small monthly fee to make sure everything you've worked hard to build up remains reachable should the worst case scenario arise. Luckily I haven't had to use the service yet other than to test it, but I'm glad it's there. Thanks

Powells Fine Jewellery
英国
大约1个月 人在使用应用
编辑时间:2021年2月15日

I have a new store, but the 7 day free trial is only available for the 39/month option. 3/month and 9/month options are for some unknown reason not available. I am not sure why am I "not eligible" since I don't any orders, which is less than 20 order limit for the lowest package... Looks like a nice trick to pretend to be an affordable app.
Also, chat support is a robot that keeps asking for email. This is not a chat support, it's an email support.
Red flags for me, I will not pay for this app.

Stay Motovated
英国
8分钟 人在使用应用
Rewind已回复 2021年2月19日

Hello! I'm Kaleigh from Rewind support - I want to clarify that we have a 7 day free trial for every plan, regardless of tier and that if you were only offered the $39 plan then that's something support can assist with.

I'd love to have a conversation with you about your plan needs and get you on the plan that's the right fit for you. Give us a shout at help@rewind.com and we'll make sure you wind up on the most appropriate plan for your business AND get the free 7 day trial.

2020年11月6日

The app and support it offers is great! They helped me the whole time on the app and by email, step by step, even after we closed the conversation!

Trece Cielos
墨西哥
2个月 人在使用应用
Rewind已回复 2020年11月18日

Thanks for the kind words! We are super proud of our support team and the service they provide.

2020年10月21日

This app is excellent. People don’t understand that nothing is backed up by Shopify so the Rewind app provides peace of mind in the event of you deleting items or a developer gone crazy. I would highly recommend and the support is one of the best ever!

trackvalley
美国
1年多 人在使用应用
Rewind已回复 2020年10月21日

You're right, that is a common misconception we see all too often. Thanks for the kind words - we're very proud of our support team!

编辑时间:2020年10月9日

I took the app in good faith.... Be aware that it does not back up everything as said... It does not back up Oberlo (at least) so any issues like i have just experienced will wipe out your store... For anyone thinkingg of getting this app or you have it already, be aware of this problem and check what you need before installing it.... Its flawed

Ladies buy Leigh
英国
2天 人在使用应用
Rewind已回复 2020年10月15日

Ladies buy Leigh,

I am sorry you've experienced issues with your store recently. There are many things that can go wrong when selling online. At Rewind, we are committed to protecting against as many types of data loss as we possibly can.

Unfortunately, due to technical limitations, we cannot backup and restore data from other third-party apps. So you're exactly right - we do not backup Oberlo, the dropshipping app you use.

We make no claims to back up the data in third-party apps like Oberlo. Right here on our app listing, we outline what we can backup, and third-party apps are not listed. To be extra clear, in our help center we list everything that we cannot back up.

No matter where you store it, losing data that enables you to sell online is brutal. I hope that my explanation here can help you understand why Rewind was not able to bring back your Oberlo data.

Maura
maura@rewind.io

2020年9月28日

Smooth app. Only needs to be installed and we can sleep safe and sound. Support also answered my inquiries effectively and fast.

rooem.
德国
大约1个月 人在使用应用
Rewind已回复 2020年10月1日

Not sure anyone has ever referred to us as smooth before, but we like to hear it! Thanks for the kind words 🙌

2020年8月24日

it works.

LifeEzr
美国
2个月 人在使用应用
Rewind已回复 2020年9月8日

short and sweet - thank you!