Rewind Backups , 1,007 条评论
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I installed this app a few days ago and it is such an excellent app.I had lost some products o my store and could restore them all with a click of a button.
It all seems to be working well for us so far! Hopefully, we never have to use the backup, but it is good peace fo mind to know it is there!
I have not had to use it but it gives me piece of mind, especially when I have others working on the site. Thanks!
This does a nice job of backing up daily and sending weekly reminders that everything is backed up. Having gone through the painful experience of losing a website that wasn't properly backed up, this provides good peace of mind.
We're proud to provide that peace of mind!
Great app for keeping backups! Highly recommended.
I haven't had to use it yet, so I don't know how easy it would be to reinstall everything. Hopefully I'll never know.
One thing it does for me, is give me a more secure feeling that I have some safety in place. You never know when you'll need it.
We pay monthly fees and no backups are made. Support does not give us an answer. We recommend using another app. Pagamos cuotas mensuales y no se hacen copias de seguridad. El soporte no nos da una respuesta. Te recomendamos que utilices otra aplicación. Wir zahlen monatlich Gebühren und es werden keine Sicherungen vorgenommen. Der Support gibt uns keine Antwort. Wir empfehlen ein anderes App zu verwenden.
Hi Julia,
Thank you for choosing Rewind to backup your store. We’re happy you were able to resolve this issue with Logan from our Support Team. It looks like with Logan’s assistance you were able to access your Rewind Vault where all of your historical Shopify store data (since the first day you installed Rewind) is securely stored.
We kindly ask our customers to get in touch with our team at help@rewind.com with any issues prior to leaving a review. We have a dedicated Support Team available 7 days a week to troubleshoot, help restore data or access your backups, and answer any questions you may have.
I am quite happy with my rewind program. I can check to see how my site is doing!
Thank fully I haven't had to use Rewind yet but I've got peace of mind now knowing that should anything happen my whole shop is backed up - with no effort from me! Thank you :-)
UTTERLY USELESS.. HOW CAN A BACKUP NOT BACKUP INVENTORY COUNTS...TOTALLY USLESS. I can't believe they don't backup inventory counts
Hello, I’m Kaleigh - head of customer support here at Rewind. I wanted to reach out and make sure you understood that we completely empathize with your frustrations here, as they're frustrations we've felt ourselves.
Our backups rely on webhooks or little digital notifications from Shopify to us regarding items that have changed so that we can make a new record of it. When it comes to inventory - Shopify’s API currently does not consider a sale to be a change associated with a product. Which means that when you sell something, we are not notified of the inventory update as a ‘change’ to your product.
When a product is restored to an earlier version - we can keep the inventory exactly as it is in the present moment (because we can see it), but when a product is DELETED, we have no record of the inventory changes, so we set the inventory at 0.
Although we do backup your product images, title, description, tags, price and variants I want to apologize that inventory not being included in this this wasn’t clear, and assure you that it’s always top of mind for us in conversations with Shopify about the API.
Given the level of disappointment I’d really appreciate having a conversation with you about it and what we can do to help assure you of our commitment to backing up your store data as much as we possibly can.
Please feel free to email me at help@rewind.com so I can help resolve any lingering concerns you have about the process and again apologize for the misunderstanding.
-Kaleigh de Palézieux
Head of Customer Support