Rewind Backups

We learned the hard way about the need of Shopify store owners to back up their data. I thought that Shopify had backups of our entire website. Nope. We experienced major data loss yesterday when we went to sync new software with our Shopify store. Something went wrong and HUNDREDS of product descriptions and prices were lost. Some products were now showing up on the website on sale for $0.00! When we inquired with Shopify about restoring from a backup, we learned that Shopify only backs up your website -- the theme and structure -- but that we are responsible for backing up our own data, such as product pages, customers, orders, etc. As a result of this disaster, we had to shut our website down while we tried to figure out how to restore what was lost. We lost almost two days worth of revenue. After many long hours of work, we were able to finally restore most of what was lost, but the first thing I did the next day was to research our options for backing up our data on a regular basis, and that's when I discovered Rewind. I signed up for the trial early the next morning. I emailed with a question, and promptly got a response. I was impressed. Well-written in perfect English, no less! One question led to another, then Alex from Rewind called me and walked me through my problem and showed me how easy it is to restore lost data with Rewind, whether it's restoring a single product, or multiple records in bulk. I learned that they have customer support hours from 8 a.m. till midnight Eastern time. Fantastic! When I explained more about our business, Alex was able to offer flexible pricing options that weren't obvious on their website, and to bundle my two Shopify stores together. Both my websites are completely backed up now and will automatically back up daily going forward. I honestly can't believe how uninformed and unprotected I was before we experienced massive data loss. I will sleep better tonight knowing that my data is safely stored with Rewind. Thank you Alex and team! As I told you earlier today, you guys are awesome!

The app works as described, Paul and Annie seem very willing to give attention to their users. In a highly competitive world riddled with terrible customer service, the team at Rewind shines as a bright exception. I will be using this app for my many stores in the future.

I accidentally deleted a category today with 78 products. It took me 1 minute to fix with this app. Trust me buy it.

This is a ‘must have’ App.

Were your business to suffer loss of your trading records then that may very well prove disastrous. And while Shopify is an excellent business, it cannot be expected to cover every single eventuality for every customer.

Rewind provides a fast, professional and easy to use solution against loss of crucial company data. I could not recommend it highly enough.

Nigel Hayes

Aditya was very consultative and of huge value in helping our business understand how we can enhance our store's data protection. Highly recommended.

Amazing Customer Service, Annie has gone the extra mile to support me with my blog backup problem and try to solve it.

Very easy to use and very simple interface. Love this! The app you hope you never have to use! Set up is seamless and you can access your regular backups whenever. from withgear

I just set this App up with Annie and it couldn't have been easier. Now fingers crossed nothing goes wrong and that I will never need it, lol! I do have all faith in Annie and the team, that my data is secure though.

Don't know about the app as just installed yet but install support was great. Thanks Annie and have a great day!

Their customer support team is very easy to get a hold of and helped answer some questions we had before installing this app. So far we find the interface very intuitive and easy to use. Another stress off our minds. Now let's hope we never have to use it, haha.