評論 (1,030)

整體評分
4.8
各級評分數量
  • 94% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2024年6月17日

I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.

Nostara | Home Fragrance | Perfume | Bodycare
英國
使用應用程式 接近3年
2024年8月29日

Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.

Sugarberry Shimmy
澳洲
使用應用程式 3天
2024年7月14日

Great support from Brittney and the team at Rewind regarding our account setup. Thank you

Ever Vessel
澳洲
使用應用程式 3年多
2024年5月24日

We got this to feel a sense of security in case anything ever happened to our store. However, the one time we need to actually use a backup, we find out that they don't actually backup metafields, despite it being listed on the pricing cards above. Metafields are crucial to our store. After talking with support, I understand that they've said that the Shopify API doesn't allow them to back this up. But then don't list it and have me feeling surprised when the backup isn't there.

Luna Templates
美國
使用應用程式 10個月
Rewind 已回覆 2024年5月28日

Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy your metafield issues, as we should be able to support this. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.

2024年10月28日

World class assistance and help!
Thank you folks!

SHONGear Designs
美國
使用應用程式 大約3小時
編輯時間:2024年5月29日

If you have thousands of products, do not rely on this.

Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products.

For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up.

Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.

International Beauty Services & Supplies
加拿大
使用應用程式 1年多
Rewind 已回覆 2024年5月28日

Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy this image problem for you and understand what led to this happening. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.

2024年7月14日

Brittney was fantastic helping us with our Backup. All sorted very quickly. Thank you

Aberdeen Sewing Machines
英國
使用應用程式 4個月
2024年5月6日

I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get an answer within the hour on a Saturday! Brittney of Rewind was able to answer all of my questions, and offered to help with the setup process (which was so simple no help was required). I got Rewind installed and configured, and was able to confidently publish the theme changes with peace of mind that I could easily roll back if necessary. Thank you, Brittney, and thank you, Rewind!

Perlage Systems
美國
使用應用程式 2天
2024年4月20日

Great product and customer support (Brittney) was very helpful in helping us make some changes to our paid plan.

My Store
加拿大
使用應用程式 14天
2024年4月3日

Easy to use and very responsive customer service. Thank you Bianca!

Vanessa Wu
法國
使用應用程式 11個月