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Rewind is a great app. Fortunately there hasn't been an emergency yet where I needed it but it's good to know it's there. Brittney is very helpful, professional and kind.
If your shop has taken you "years" to perfect with all the data it holds, and the fact that Shopify witholds responsibilitiy for any and all data on their systems , this app is a must. We've had it for a year or so and just every now and then you need its abilities. As they say "backup","backup","backup" and this system lets me sleep well at night. We currently have this app on 3 different stores that we own and i'd be lost without the peace of mind.
Thank you for trusting Rewind to protect multiple stores! Nothing beats a good sleep, we're happy to hear we've helped out with that.
If you are a serious store than you already have Rewind. Who in their right mind is not going to backup their shopify store! Sarah in support is amazing and helps with any problem or concern you might have. Sleep easy at night and get this app!
With all the content that I am building on my website and the hours spent I feel much better knowing that everything is backed up :-)
I'm using the free option and it's great. So far I haven't had to use it in a crisis but the peace of mind it provides me is awesome. Once I get more sales and can offset the costs I'll be sure to upgrade so I can take advantage of the backup now feature.
UTTERLY USELESS.. HOW CAN A BACKUP NOT BACKUP INVENTORY COUNTS...TOTALLY USLESS. I can't believe they don't backup inventory counts
Hello, I’m Kaleigh - head of customer support here at Rewind. I wanted to reach out and make sure you understood that we completely empathize with your frustrations here, as they're frustrations we've felt ourselves.
Our backups rely on webhooks or little digital notifications from Shopify to us regarding items that have changed so that we can make a new record of it. When it comes to inventory - Shopify’s API currently does not consider a sale to be a change associated with a product. Which means that when you sell something, we are not notified of the inventory update as a ‘change’ to your product.
When a product is restored to an earlier version - we can keep the inventory exactly as it is in the present moment (because we can see it), but when a product is DELETED, we have no record of the inventory changes, so we set the inventory at 0.
Although we do backup your product images, title, description, tags, price and variants I want to apologize that inventory not being included in this this wasn’t clear, and assure you that it’s always top of mind for us in conversations with Shopify about the API.
Given the level of disappointment I’d really appreciate having a conversation with you about it and what we can do to help assure you of our commitment to backing up your store data as much as we possibly can.
Please feel free to email me at help@rewind.com so I can help resolve any lingering concerns you have about the process and again apologize for the misunderstanding.
-Kaleigh de Palézieux
Head of Customer Support
We haven't had to use a backup as yet, but it feels great to know we have a backup to restore from should we ever need to
I have not been using Rewind for very long but so far it seems to be doing the job. I do however have to rave about the outstanding customer service Rewind offers. They have gone above and beyond to help me with my backup solutions.
Good App. No Configurations to bother about
Annie was amazing helped me out with all me question and this app has saved me a lot of time due to another broken app messing all my products up.
Glad to hear we were able to help out! (and we can confirm, Annie is amazing :)