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Why Shopify does NOT include a back-up for everything I will never understand, but Rewind helps with that peace of mind! Working for months on the new site and then having a set back made this app a must have for us. Thanks! www.carterandholmes.com
It's a common myth that cloud platforms have backups that are accessible to their users. Unfortunately, most people learn that the hard way. We're glad to hear we were able to give you peace of mind during your new build - it looks great!
One of the worst backup app, Hard to navigate, to do everything you need to contact support, which is never available. They respond you in 2-3 days. Even to export your backup data you need to contact support, Highly disappointed.
We are a brick and mortar store primarily. We have thousands of products listed on our Shopify store. The issue is that online sales are a very small percentage of our sales. So spending must be scaled appropriately. We are overall pleased with Shopify and the list of plugins we are using. That being said, we find that the rates for Rewind are out of scale with the benefit of the service. It is the most expensive plugin we use, but not the most critical. We have to use the pro plan which is 39 USD/mth. Does storage really cost that much guys? No it doesn't. We will be suspending the service and waiting for a more affordable service that is surely to arrive. ie: We subscribe to one Terabyte of storage with Apple for only $3.99 a month. We would be be back in a flash if our plan dropped to less than $10/mth.
Thanks for the review. Although it was posted in 2016, we thought we'd let everyone know that we're always testing our pricing, and have less expensive plans now than when we launched in 2015.
Apple provide file storage only. Rewind is constantly updating the service to be able to rewind items successfully - Shopify's API is constantly changing, and keeping up with those changes is expensive and time consuming. (Apple also has hundreds of millions of users - you're comparing the price of a service provided by a small business to one of the world's largest companies.)
Great customer service. Was having some trouble getting going with the service because my migration made their system believe my store was doing more orders than actual. Brittney got me squared away --all on a Sunday. Thanks so much.
Thank you infinitly! I'm so grateful for taking your time for explaining to me how this application works!
No problem, thank you for your review :)
Excellent app! Very good support. I particularly like how individual products can be restored if needed. Also, everything is broken down into modules (such as themes, etc) which make restores very fast. Overall, this is THE go-to app for our backup solution. It is absolutely first class!
The suport is pretty good and fast. But at $60 per year (or $300 over 5 years) its quite an expensive solution. (especially when you can do this basically for free on any wordpress site). But will keep it for now.... start running multiple sites and your bill is quite huge.
Should be priced MUCH better, otherwise cant complain about the app.
Back up was seemless and simple !
I have not done a rewind yet.
Love the easy to see console so I can rewind the different parts that I choose. That is really powerful feature !
Also I have asked some questions and their support are right back to me, really impressed so far.
Like this Rewind Backups which gives me a hassle-free auto daily back-up of my on-line store without fail. Back up my store is always my top priority !
It's difficult to leave a review until I've had a need to restore from backup, but I am very pleased with the user experience so far so consider my review for that. Coming from a previous Magento site, the thought of not being able to backup on Shopify was too much - I've seen firsthand the things that can go wrong, especially when adding apps and editing the source code.
While I do think this should be a feature built into Shopify and not something we should have to pay extra for, the app does a good job of showing me what's backed up and when and stays out of the way otherwise. The peace of mind alone is worth the small monthly fee - though if it was any more expensive I'd have reservations.
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