Rewind Backups , 1,004 reviews

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive backup services, praising its easy setup, automatic operation, and user-friendly interface. The responsive customer service and regular backup summary emails are particularly appreciated. Features like data restoration from potential disasters are also highlighted. Despite its wide range of features, some merchants have yet to utilize its staging and monitoring capabilities. The app offers various plans, including a free one for small stores, and plans to integrate with Monday.com.

November 25, 2016

This app has already helped me undo a few changes on my store that were mistakes. Definitely recommend it!

Zaknoyle
United States
Almost 4 years using the app
April 20, 2017

Fantastic, easy to set up, and provides great piece of mind for a great price!

Autoimmune Institute
United Kingdom
Almost 4 years using the app
October 1, 2019

I had a small hurdle with setting up the app but Annie from Rewind was so helpful and prompt and the issue was resolved quickly. Thank you Rewind! Bettina Sail Exchange

Sail Exchange
Australia
Almost 4 years using the app
Rewind replied October 2, 2019

Annie is definitely a superstar, we're lucky to have her! Thank you for writing a review 🙌

January 31, 2018

...excellent responsive folks, great app, love relaxing and knowing all is backed up, including my blogs. really happy I found this one for ancestorville. ~debra

Ancestorville
United States
Over 3 years using the app
July 5, 2017

We just installed this on our new Shopify store (and have used this app in the past), and we really like it. It has been very helpful in quickly reversing those little human errors that occasionally occur when editing products or pages :)

Noel Suarez Art
United States
Over 3 years using the app
March 25, 2020

Needed to downgrade my service. Support was very helpful in reaching my goal. It is nice to have trustworthy app developer out there. Highly recommend.

Barkley's Mill on Southern Cross Farm
United States
Over 3 years using the app
Rewind replied March 27, 2020

Thank you for the kind words! We're very proud of our support team and the reputation that Rewind has built 💪

Edited October 19, 2018

-- UPDATE --
Just after posting my review, the customer support contacting me directly apologizing and explaining why they could not add metafields due to the limitation the Shopify API has and to my surprise they gladly offered me a deal to suit my needs.

They seem they want to listen to customers as I got an email from the product manager who wants to know my thoughts about the pricing.

I am now a happy customer and I can't thank enough Sarah and how helpful she has been! Best customer service I've seen in a while!

---

Not used the backup yet but the app is nicely done. I rated 3 stars because of the greedy pricing, doesn't even includes metafields unless you pay $99/month, that should be included even for small business and pricing based on the number of products...

All those apps that make you pay per products make me want to use WordPress where plugins are the same price whether you have 10 or 10000 products...

Totem
United Kingdom
Over 3 years using the app
June 1, 2022

Stellar support. Great app to have on the store. Installed it in the first place for the peace of mind. Then you only really understand how good it is when you actually need it.

Boutique Adrenaline
Canada
Over 3 years using the app
June 30, 2021

I've been using Rewind since my store started and it's always proven reliable. Customer service is awesome - they helped resolve an issue that would have taken much more time otherwise. Thank you!

Spiritudee
Singapore
Over 3 years using the app
Rewind replied June 30, 2021

We're glad to hear it, our support team really is top-notch! Thank you for taking the time to write a review, it means a lot to us :)

August 29, 2017

Love to have peace of mind that thousands of hours of work are backed up. Also love that I can do partial restores!

Gottasoul
United States
Over 3 years using the app