Bad Customer

Bad Customer

Pris: Gratis
Bedømmelse (2,0)
Anmeldelser
Udvikler

Om denne app

Lanceret

19. marts 2021

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Identificer problematiske kunder før du sender.

Bad Customer hjælper dig med at undgå at sende varer til kunder, der har en vane med at chargeback deres køb eller lave overdreven refunderingsanmodninger. Vi siger nok er nok. Bad Customer er ikke som andre anti-svindel værktøjer. De fleste anti-svindel værktøjer bruger algoritmer til at forsøge at se efter mistænkelig aktivitet. Vi mener, at løsningen er meget mindre kompliceret; vi identificerer de "dårlige kunder" ved at se på deres chargeback historie med andre sider.

Bad Customer hjælper dig med at undgå at sende varer til kunder, der har en vane med at chargeback deres køb eller lave overdreven refunderingsanmodninger. Vi siger nok er nok. Bad Customer er ikke som andre anti-svindel værktøjer. De fleste anti-svindel værktøjer bruger algoritmer til at forsøge at se efter mistænkelig aktivitet. Vi mener, at løsningen er meget mindre kompliceret; vi identificerer de "dårlige kunder" ved at se på deres chargeback historie med andre sider. mere
  • Identificerer kunder, der har chargeback på andre sider.
  • Flag ordrer til PO Boxes eller når fakturering/forsendelse er i forskellige stater.
  • Flag ordrer fra kunder, der opretter flere konti.

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9 anmeldelser

Samlet bedømmelse
2
Antal pr. bedømmelsesniveau
  • 44 % af bedømmelserne er på 5 stjerner
  • 0 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 11 % af bedømmelserne er på 2 stjerner
  • 44 % af bedømmelserne er på 1 stjerner
26. juli 2023

Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...

Windy City Aquariums
USA
Cirka et år bruger appen
7. april 2021

Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.

Kickerball
USA
3 måneder bruger appen
5. april 2022

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

Tech Instrumentation
USA
Mere end et år bruger appen
31. maj 2022

I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.

Ride Out Supply
USA
12 dage bruger appen
26. maj 2021

I like that this app monitors for problem customers from multiple databases at the time the order is placed. By adding to my own blocked list, this app helps me keep track of customers I don't want to sell to (Multiple returns, too much drama, one-star review because of the post office, etc). The blocked list just reminds you. You can still process the order if you choose to. Excellent app with excellent support. Highly recommended.

My Righteous Apparel
USA
11 dage bruger appen

Om denne app

Lanceret

19. marts 2021

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Udviklet af Outlander

Om Outlander

2,0 i gennemsnitlig bedømmelse

3 års erfaring med at udvikle apps til Shopify App Store

5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US

Support

Skriv en besked

help@badcustomer.org

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