Bad Customer

Bad Customer

Precio: gratis
Calificación (3,1)
Reseñas
Desarrollador

Características

Velocidad demostrada
  • Sin impacto en tu tienda online

Acerca de esta aplicación

Fecha de lanzamiento

19 de marzo de 2021

Idiomas

Inglés

Categorías

Fraude , Seguridad

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. más
  • Identifies customers who have charged back on other sites.
  • Flag orders to PO Boxes or when billing/shipping are in different states.
  • Flag orders from customers who create multiple accounts.
10 reseñas
Calificación general
3,1
Recuentos por nivel de calificación
  • El 60% de las calificaciones son de 5 estrellas
  • El 0% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 10% de las calificaciones son de 2 estrellas
  • El 30% de las calificaciones son de 1 estrellas
31 de mayo de 2022

I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.

Ride Out Supply
Estados Unidos
Tiempo de uso de la aplicación: 12 días
6 de abril de 2022

We had an issue with some customers using US forwarding addresses and then charging back once they received their order. Bad Customer now tags orders when bill-to and ship-to addresses are in different states (or countries). Now we get a heads up and can contact the customer to verify their order, their payment, and their identity to ensure it's not fraud and that we can fight any future chargeback.

Wonder Flavours
Canadá
Tiempo de uso de la aplicación: 21 días
5 de abril de 2022

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

Tech Instrumentation
Estados Unidos
Tiempo de uso de la aplicación: 8 meses

Acerca de esta aplicación

Fecha de lanzamiento

19 de marzo de 2021

Idiomas

Inglés

Categorías

Fraude , Seguridad

Creada por Outlander

Acerca de Outlander

Calificación promedio: 3,1

2 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify

Soporte técnico

Enviar un mensaje

help@badcustomer.org

Este desarrollador no ofrece soporte técnico directo en Español.

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