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Identifica a los clientes problemáticos antes de enviar.
Bad Customer te ayuda a evitar enviar productos a clientes que tienen la costumbre de contracargar sus compras o hacer solicitudes excesivas de reembolso. Decimos que ya es suficiente. Bad Customer no es como otras herramientas anti-fraude. La mayoría de las herramientas anti-fraude utilizan algoritmos para intentar buscar actividad sospechosa. Creemos que la solución es mucho menos complicada; identificamos a los "malos clientes" mirando su historial de contracargos con otros sitios.
- Identifica a los clientes que han contracargado en otros sitios.
- Marca los pedidos a Apartados Postales o cuando la facturación/envío están en diferentes estados.
- Marca los pedidos de clientes que crean múltiples cuentas.
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Fecha de lanzamiento
19 de marzo de 2021
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Reseñas (10)
Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!
Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...
Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.
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