Bad Customer

Bad Customer

Hinta: ilmainen
Tähtiarvio (2,0)
Arvostelut
Kehittäjä

Tietoja tästä sovelluksesta

Lanseerattu

19. maaliskuu 2021

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. enemmän
  • Identifies customers who have charged back on other sites.
  • Flag orders to PO Boxes or when billing/shipping are in different states.
  • Flag orders from customers who create multiple accounts.

9 arvostelua

Kokonaisarvio
2
Lukumäärä luokitustasoa kohden
  • 44 % arvioista on 5 tähteä
  • 0 % arvioista on 4 tähteä
  • 0 % arvioista on 3 tähteä
  • 11 % arvioista on 2 tähteä
  • 44 % arvioista on 1 tähteä
26. heinäkuu 2023

Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...

Windy City Aquariums
Yhdysvallat
Vuosi sovelluksen käyttöä
7. huhtikuu 2021

Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.

Kickerball
Yhdysvallat
3 kuukautta sovelluksen käyttöä
5. huhtikuu 2022

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

Tech Instrumentation
Yhdysvallat
Yli vuosi sovelluksen käyttöä
31. toukokuu 2022

I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.

Ride Out Supply
Yhdysvallat
12 päivää sovelluksen käyttöä
26. toukokuu 2021

I like that this app monitors for problem customers from multiple databases at the time the order is placed. By adding to my own blocked list, this app helps me keep track of customers I don't want to sell to (Multiple returns, too much drama, one-star review because of the post office, etc). The blocked list just reminds you. You can still process the order if you choose to. Excellent app with excellent support. Highly recommended.

My Righteous Apparel
Yhdysvallat
11 päivää sovelluksen käyttöä

Tietoja tästä sovelluksesta

Lanseerattu

19. maaliskuu 2021

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Kehittäjä: Outlander

Tietoja kehittäjästä Outlander

2,0 keskimääräinen luokitus

3 vuoden kokemus sovellusten kehittämisestä Shopify App Storelle

5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US

Tuki

Lähetä viesti

help@badcustomer.org

Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.

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