Bad Customer

Bad Customer

価格設定
価格:無料
評価
4.1 (12)
開発者
Outlander

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. さらに表示する
  • Identifies customers who have charged back on other sites.
  • Flag orders to PO Boxes or when billing/shipping are in different states.
  • Flag orders from customers who create multiple accounts.

言語

英語

このアプリは日本語に翻訳されていません

カテゴリー

レビュー (12)

総合評価
4.1
評価レベルごとの件数
  • 評価の50%は5つ星です
  • 評価の8%は4つ星です
  • 評価の0%は3つ星です
  • 評価の8%は2つ星です
  • 評価の33%は1つ星です
編集日:2024年6月21日

Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature!

Thanks for adding the feature so fast!

WOLFpak
アメリカ合衆国
アプリの使用期間:3年弱
Outlanderが返信しました 2024年6月21日

This is a great suggestion and has now been added to the app. Take a look and let us know what you think. Thank you!

2024年10月29日

Seems to be working great. It would be nice if I could define custom attribute & value for blocklist or at least we had a phone number block list alongside email blocklist.

I would like to block customer by email as well as phone number.

Moremo
アラブ首長国連邦
アプリの使用期間:39分
2024年5月22日

Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!

Doctor Cip - Corpul tău îți va mulțumi!
ルーマニア
アプリの使用期間:7分
2023年7月26日

Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...

Windy City Aquariums
アメリカ合衆国
アプリの使用期間:約1年
2021年4月7日

Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.

Kickerball
アメリカ合衆国
アプリの使用期間:3ヶ月

サポート

Bad Customerに関するご質問にはOutlanderがお答えいたします。

開発者

Outlander

5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US

リソース

この開発者は日本語での直接的なサポートを提供していません。

公開日

2021年3月19日

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