Bad Customer

5/14/21 Update: Private Block Lists

You can now manually add problem customers to a private block list, so any future orders from them will be tagged for you to review or cancel. This was our most-requested feature since launch, so be sure to send us any feedback once you get a chance to try it out.

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or making excessive refund requests. We say enough is enough.

Bad Customer isn't like other anti-fraud tools.

Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. If a lot of chargebacks or refunds are associated with that customer or the address they're sending their goods to, we'll warn you and you can decide whether you still want to ship the order or cancel it.

Banks profit from buyer fraud.

Ever wonder why it's so hard to win a dispute? Because credit card companies profit when their customers commit fraud against sellers. In fact, it's so common that the banks even have a name for it: Friendly Fraud. This is why credit card companies almost always side with their customer, even when evidence overwhelmingly favors the seller.

Smart Order Tagging

We've added a few other features too, like the ability to automatically tag orders where the total exceeds a certain amount or quantity of items, orders shipping to PO Boxes, or even where the bill-to and ship-to addresses are in different states. We're always evaluating new features and welcome suggestions.

Sellers helping other sellers.

Lots of apps and websites help customers avoid bad sellers, so we thought it was time an app came along that helped sellers avoid bad customers. By installing the Bad Customer app, you aren't just helping your own business prevent chargebacks -- you're also helping other sellers avoid them too.