Over deze app
Geïntroduceerd
19 maart 2021
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Fraude , BeveiligingIdentificeer probleemklanten voordat u verzendt.
Bad Customer helpt u te voorkomen dat u goederen verzendt naar klanten die gewend zijn hun aankopen terug te vorderen of die overmatige terugbetalingsverzoeken doen. Wij zeggen dat genoeg genoeg is. Bad Customer is niet zoals andere anti-fraude tools. De meeste anti-fraude tools gebruiken algoritmen om te proberen verdachte activiteiten op te sporen. Wij denken dat de oplossing veel minder gecompliceerd is; wij identificeren de "slechte klanten" door te kijken naar hun chargeback geschiedenis met andere sites.
- Identificeert klanten die op andere sites een chargeback hebben gedaan.
- Markeer bestellingen naar PO Boxen of wanneer facturering/verzending in verschillende staten zijn.
- Markeer bestellingen van klanten die meerdere accounts aanmaken.
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9 recensies
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...
Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!
Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.
Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.
Over deze app
Geïntroduceerd
19 maart 2021
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Fraude , BeveiligingGemaakt door Outlander
Over Outlander
Gemiddelde score: 2,3
3 jaar ervaring bij het maken van apps voor de Shopify App Store
5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US
Ondersteuning
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