Bad Customer

Bad Customer

Ceny
Cena: Darmowe
Ocena
3,9 (11)
Deweloper
Outlander

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. więcej
  • Identifies customers who have charged back on other sites.
  • Flag orders to PO Boxes or when billing/shipping are in different states.
  • Flag orders from customers who create multiple accounts.

Wprowadzenie na rynek

19 marzec 2021

Języki

Angielski

Ta aplikacja nie została przetłumaczona na język Polski

Kategorie

Recenzje (11)

Ogólna ocena
3,9
Liczba recenzji z daną oceną
  • 55% ocen to oceny z 5 gwiazdkami
  • 0% ocen to oceny z 4 gwiazdkami
  • 0% ocen to oceny z 3 gwiazdkami
  • 9% ocen to oceny z 2 gwiazdkami
  • 36% ocen to oceny z 1 gwiazdkami
Edytowano 21 czerwiec 2024

Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature!

Thanks for adding the feature so fast!

WOLFpak
Stany Zjednoczone
Prawie 3 lata korzystania z aplikacji
Outlander odpowiedział(a) 21 czerwiec 2024

This is a great suggestion and has now been added to the app. Take a look and let us know what you think. Thank you!

22 maj 2024

Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!

Doctor Cip - Corpul tău îți va mulțumi!
Rumunia
7 minut korzystania z aplikacji
5 kwiecień 2022

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

Tech Instrumentation
Stany Zjednoczone
Ponad rok korzystania z aplikacji
26 lipiec 2023

Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...

Windy City Aquariums
Stany Zjednoczone
Około rok korzystania z aplikacji
7 kwiecień 2021

Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.

Kickerball
Stany Zjednoczone
3 miesiące korzystania z aplikacji

Pomoc techniczna

Outlander może odpowiedzieć na wszelkie pytania związane z Bad Customer.

Deweloper

Outlander

5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US

Zasoby

Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.