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![Identifique e previna fraudes de compradores e reembolsos em série.](https://cdn.shopify.com/app-store/listing_images/df834130d3baf5f99818845daec3427b/promotional_image/CJ6fvafMrPUCEAE=.jpeg?height=720&quality=90&width=1280)
Identifique clientes problemáticos antes de enviar.
Bad Customer ajuda você a evitar o envio de mercadorias para clientes que têm o hábito de estornar suas compras ou fazer pedidos excessivos de reembolso. Dizemos que já chega. Bad Customer não é como outras ferramentas anti-fraude. A maioria das ferramentas anti-fraude usa algoritmos para tentar procurar atividades suspeitas. Acreditamos que a solução é muito menos complicada; identificamos os "maus clientes" olhando para o histórico de chargeback deles em outros sites.
- Identifica clientes que fizeram chargeback em outros sites.
- Sinaliza pedidos para Caixas Postais ou quando a cobrança/envio estão em estados diferentes.
- Sinaliza pedidos de clientes que criam várias contas.
Contém texto traduzido automaticamente
Lançado
19 de março de 2021
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Avaliações (10)
Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...
Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.
Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.
I like that this app monitors for problem customers from multiple databases at the time the order is placed. By adding to my own blocked list, this app helps me keep track of customers I don't want to sell to (Multiple returns, too much drama, one-star review because of the post office, etc). The blocked list just reminds you. You can still process the order if you choose to. Excellent app with excellent support. Highly recommended.
Atendimento
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