Bad Customer

Bad Customer

定价
价格:免费
评分
3.9 (11)
开发人员
Outlander

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. 更多
  • Identifies customers who have charged back on other sites.
  • Flag orders to PO Boxes or when billing/shipping are in different states.
  • Flag orders from customers who create multiple accounts.

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推出日期

2021年3月19日

语言

英语

这款应用未翻译成简体中文

类别

评论 (11)

整体评分
3.9
每个评分等级的数量
  • 55% 的评分是 5 星
  • 0% 的评分是 4 星
  • 0% 的评分是 3 星
  • 9% 的评分是 2 星
  • 36% 的评分是 1 星
编辑时间:2024年6月21日

Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature!

Thanks for adding the feature so fast!

WOLFpak
美国
接近3年 人在使用应用
Outlander已回复 2024年6月21日

This is a great suggestion and has now been added to the app. Take a look and let us know what you think. Thank you!

2024年5月22日

Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!

Doctor Cip - Corpul tău îți va mulțumi!
罗马尼亚
7分钟 人在使用应用
2023年7月26日

Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...

Windy City Aquariums
美国
大约1年 人在使用应用
2021年4月7日

Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.

Kickerball
美国
3个月 人在使用应用
2022年4月5日

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

Tech Instrumentation
美国
1年多 人在使用应用

支持

Outlander 可以回答您关于 Bad Customer 的任何问题。

开发人员

Outlander

5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US

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