Key values section
We identify bad customers.
Bad Customer analyzes a customer's refund and chargeback history with other websites and warns you before you ship.
Automatic order tagging.
Set individual thresholds on when suspect orders should be tagged, and (optionally) configure your warehouse so you don't ship those orders.
Supports Private Block Lists
Block known problem customers by adding their email and street addresses to your private block list. We'll catch them if they try to order.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We had an issue with some customers using US forwarding addresses and then charging back once they received their order. Bad Customer now tags orders when bill-to and ship-to addresses are in different states (or countries). Now we get a heads up and can contact the customer to verify their order, their payment, and their identity to ensure it's not fraud and that we can fight any future chargeback.
Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.
Has found a few potentially bad customers, but what I really like is the quantity limit setting to flag orders with unusually high quantities.
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