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Same as big haat. Have a huge black friday sale and the slider is breaking our page. Emailed support multiple times, and the developer weeks ago. No response. They don't care. Unacceptable. Now after this review I'm guessing they'll be responding and giving me an excuse of some sort. Lame!
We are using this app and facing some issue regarding slider, images not loading on page .i have send 4 time email last 5 days but till not did not get any response. Bad service.
Hi there,
we are very sorry to hear that you have trouble with contacting our support team. As our team checked, your emails have been marked as spams by G-Mail, which made them unable to be shown in our ticket system. Our agent has got in touch with you and we will try to fix your issue right away. Please rest assured as customers are always our highest priority.
Peccato che non ci sia un servizio di assistenza nell’app: è praticamente impossibile contattarli. Il Banner non funziona bene.
No customer service follow up, ive sent them 4 emails and yet no reply. Even though they keep sending me advertisement for other stuff and asking for a positive review. the only reply i get to my mails is the following
"Your request (48791) has been received and is being reviewed by our support staff. One of our friendly staff will get back to you within 24 working hours. (If your ticket arrives us in our working time, we will respond within a few hours).
To add additional comments, reply to this email."
But its been 3 days now and still nothing. The App might be good but the customer service is very bad
Hi Admin,
Sorry for your unhappy experience with us.
I've checked and found you might have missed our email somehow.
We have been off this weekend and replied right to you yesterday: http://prntscr.com/oiq1kw
Could you please search your inbox for mail coming from support@secomapp.com ?
Absolute Shocker