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Was vulnerable about my learning disability that chat was not the best support. After 3+ hours on chat we then moved to a collab request. Prior I showed them what labels I needed for to be compliant. They could not deliver. I uninstalled the app same day ( should be a trial still) they are charging me for the year.
Hi,
My name is Kwaku, I'm one of Kodbar co-founders. I'm sorry to hear that you were having trouble configuring your labels with our support team.
Our App was actually generating the correct label size so the issue was probably due to your browser settings on the print configuration screen. 9 times out of 10, it's either a wrong selection of paper format on this screen or a configuration issue on the same screen (ex: margin added to printed label, ...)
Concerning your payment, I double checked with our team and you haven't been charged at all. If you have any doubt, you can always reach out to our support team.
Best,
Kwaku
App used to function well but lately the app has been assigning the same barcode to different products resulting in duplicate items with the same UPC.
Support is horrible and still have not received a valid explanation or fix.
Hi,
A week ago, we sent you an email explaining this unfortunate situation; in the same way, a version of the app was launched with the solution to this situation last week. We constantly work so that our users do not have bad experiences with our application since your satisfaction is our primary objective.
We would love to have a call with you to solve this once and for all.
Best,
Kwaku
The app is currently not working. It wont load at all and because it is so crucial to our fulfilment process everything is on halt right now. I have gotten in touch with the developers, please get back to me ASAP!
Hi,
I'm sorry about this. We had a temporary overload of our servers. Our servers are back up and we are working on a permanent fix as we talk to prevent this from happening again.
Best,
Kwaku
I bought the basic plan - paid for a year's subscription - to find out that I cannot print the barcodes unless I upgrade. There are cheaper options on the Shopify App Store.
Hi,
I'm sorry to hear that you noticed that after subscribing but it's indicated both on our Shopify page and our Pricing page that printing is available starting the Standard plan.
While you may find cheaper solution on the App Store, they do not offer as much design customization for the barcodes and they don't offer the same level of integration that our app with the Shopify admin interface (print all barcodes from specific orders with a click, print barcodes from a selection of products, ...).
Best,
Kwaku
Reduced rating from 5 star to 1 star. The app got "stuck" after I uploaded my own barcodes. I requested help from support and never heard anything back. I deleted it. Very disappointing.
Hi,
I'm really sorry to hear that you were experiencing issues with our app. I double-checked our ticketing system and we can't find any email from you. Is it possible that you tried to contact us via our feature request section and not our live chat system?
Anyway, I'm not sure what happened but you can reach me directly at my personal email kwaku@nowinstore.com and I will take care of your issue ASAP.
We have customers uploading barcodes every day without any problem so whatever your issue is, I'm confident that it can easily be resolved in the next 24 hours.
Again, my apologies for the inconvenience.
Best,
Kwaku
Totally useless, don't waste your money
Hi,
I'm sorry to hear that you are unsatisfied with our app. We didn't receive any message that you needed help. We would love to schedule a call to help you get started. You can email us at support@nowinstore.com, and we will arrange the details.
I hope we will be able to talk soon.
Kwaku
uMA PORCARIA DE PROGRAMA! COLOQUEI, NÃO FUNCIONOU, O GOOGLE DETECTOU ERRO! E AGORA ESTOU TENDO QUE ENTRAR DE PRODUTO EM PRODUTO APAGANDOS OS CÓGISO PORCARIAS GERADOS! NAO SME
Hi,
I'm sorry to hear that you were having problems with our app. We would love to schedule a call to help you get started. You can email us at support@nowinstore.com, and we will arrange the details.
I hope we will be able to talk soon.
Kwaku
Dont waste your time Unfriendly impossible to use Basic things like save keys add a place to see your templates choose printers etc.. are not there
Hi,
I'm sorry to hear that you weren't had trouble using our app especially since we did a lot of efforts to create a seamless integration to the Shopify admin interface.
Most of our features are accessible through the More Button from the different menus of the Shopify admin interface. Maybe this is the reason why you couldn't find the features you are looking for.
Do not hesitate to contact us on chat if you need any assistance.
Best,
Kwaku
Absolutely terrible. Doesn't do anything and has a terrible interface. Don't waste your time and money. Bullshit.
Hi Aiden,
I'm sorry to hear that you had a bad experience with our app. We saw that you wanted to print custom size labels, descriptions, and add images to send them to your customers. This is actually not the purpose of our App.
The main focus of our App is to automatically generate and assign barcodes to products. We do also offer the possibility to print those barcodes on small labels so that you can stick them on products but since you want to print larger labels with more information and images, you will need to use the barcode feature of our other app.
You can find it at the following location:
https://apps.shopify.com/automatic-catalog-builder
Please let us know if you have any questions.
Best,
Kwaku