Bazaarvoice Ratings & Reviews

Would not recommend. Review emails are poor. Cannot move Q&A function up on the page to a place that is reasonable. Reviews/stars do not show up in all places. Overall a very poor review tool for Shopify. The only reason we use it is for the syndication on other e-comm channels. If it were not for that, we would not use it.

The sales team will promise you lots of benefits over Yotpo, but when you try to reach out to customer support after signing a contract, you cannot reach anyone. The number of reviews have gone down by 94% since switching. I cannot wait to go back to my previous review app.

I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s honestly been one of the worst vendor experiences we’ve ever had.

Their customer service is awful—slow to respond, unhelpful, and just generally not supportive. The platform itself is super clunky and outdated, which made even basic things frustrating.

But the worst part? Their contracts. We had to shut down our B2B program due to the tariffs, and even though our 12-month term was up, they refused to let us out. They’re hiding behind legal fine print and taking a “gotcha” approach instead of working with us like partners.

I've never dealt with a company that was this rigid, impersonal, and honestly just unpleasant to work with. If you're thinking about using Bazaarvoice, I’d seriously recommend looking at other options.

Feel free to reach out if you want to hear the full story—tyler@sunhomesaunas.com. Happy to chat.