Rezensionen (119)
Anpassen
-
Nach Bewertung
I downloaded it but there was an error, so I removed it, but they charged me for nothing!!! I emailed support but no reply at all. I would not use this app and would not recommend, as they charge you money while you don’t even use the app!!
Sorry for the inconvenience.
We've processed your refund, but it takes a couple of business days to see the amount appear in your bank account.
Moreover, you have created 3 campaigns that included 98 unique products. Prices have been updated in campaigns. Then the prices were returned after the companies ended. This also counts as "price change".
In total, it turns out that you had unique products updated at least 196 times. According to our pricing, if you have more than 100 products, it costs $14.95.
Tried using this for our Black Friday / Cyber Monday sale. All it did during testing was freeze and say Processing "1min remaining" for over an hour. Plus there is no service available during USA business hours. I would suggest using another app.
Please accept our sincere apologies for this unpleasant situation you have faced with.
Our Technical Team fixed the issue that caused such app behavior. Now the BD app is working smoothly. Please check it.
App simply doesn't work right now. Had promos scheduled to run at midnight across 4 stores. Completely failed. Tried to manually publish this morning, still waiting on discounts to load after 3 hours. Can't cancel the process midway, since they warn you that if you delete the app your promotions will still run and they won't be able to help. Completely hijacked our promotion. Writing this review in hopes someone on their team will reach out and provide assistance.
We are sorry if our colleague confused you. Our tech team is able to help you even if you have running campaigns and the app is deleted. But it's still not recommended to do.
Our team has sent you the letter. Please check your email box so we can assist you and fix the issue.
Worst experience ever, download this app for our special BLACK FRIDAY discounts. I am sure as a business owner everyone know B.F. is the most important day a year. I set the time for 12.30 am, and it did not work. I contacted live chat no help at all. It is almost 2 am I have wasted my 2 hours so far. Waiting here to publish my Black Friday theme before I sleep but the app is not working at all. While I was writing this review, it started to work, and now there is more discount than I put on the app. I deleted the campaign, and prices did not come back. OMG, SUCH A WORST EXPERIENCE. Now I have to open all the products one by one and put the price.
Please accept our sincere apologies for making you wait.
Our team understands the importance of Black Friday, and we are sorry for not solving the problem immediately. We would like to improve your experience with our app and your experience with the support services if you give us a chance.
The prices can be always reversed by tech team.
Customer support has been offline whole day, it is suppossed to be online between 8 AM to 5 PM Central European Time (CET) but it has not been for hours now.
We are very sorry that you received the wrong message. Our operators are always available during working hours, but also during non-working hours they try to be in touch with the client and solve urgent issues. We apologize and suggest you try to use our service again. We will do our best to meet your requirements.