BDroppy Dropshipping Moda

We are truly sorry for what happened — this is absolutely not the level of service or collaboration we aim to provide to our resellers.

We recently started working with a new supplier and, unfortunately, some internal processes still need to be fully optimized. Although we placed orders only for products the supplier had confirmed as available, when the merchandise arrived several items were missing. This resulted in an unexpected issue that caused not only inconvenience for our resellers, but also economic and reputational damage for us.

Our standard procedure in these cases is to issue store credit for the missing items, allowing our B2B partners to use it toward future orders. However, in your specific case, we understood your request and processed a full refund for the cancelled orders directly to your original payment method on December 9th. Depending on your bank, refunds may take 5–10 business days to appear on your card.

We sincerely apologise for the inconvenience and frustration this situation has caused. We are actively working to prevent similar issues in the future and to offer a smoother, more reliable experience to all our resellers.

Siamo dispiaciuti che la tua esperienza con BDroppy non sia stata positiva.

Ci teniamo a chiarire che nel nostro catalogo sono presenti sia brand in pronta consegna, con tempi di preparazione ordine entro 48 ore lavorative, sia brand forniti da partner esterni, per i quali il tempo di preparazione può arrivare fino a 15 giorni. Questa informazione è specificata nei nostri Termini & Condizioni e nella pagina dedicata ai Costi di Spedizione.

In merito all’assistenza, rispondiamo a tutte le richieste entro 48 ore lavorative via email all’indirizzo contact@bdroppy.com. Per qualsiasi problema, siamo qui per aiutarti.

Grazie per il tuo feedback, che ci aiuta a migliorare continuamente il servizio.

Thank you for your feedback. We’re sorry to hear about your experience and we understand how important fast processing times are, especially when serving your own customers.

We’d like to clarify that BDroppy offers a mix of products: some brands are available for immediate dispatch with an order processing time of max 48 working hours, while others are supplied to us by external partners, which may require up to 15 days for preparation. This is clearly stated in our Terms & Conditions as well as on our Shipping Fees information page.

We do this to give our users access to a wider variety of brands and products, while always aiming to improve the efficiency of our logistics. We appreciate your patience and your business, and we’re constantly working to reduce lead times wherever possible.

Thank you again for your valuable feedback.