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The audit and optimization seem nice, and the pricing doesn't appear too bad either. However, there's not really any means I can find of reliably communicating with the developer. I went ahead and purchased the upgraded version since there was a discount running. Unfortunately, the app is still behaving as if Shopify and the app itself don't have the payment/subscription confirmed- though they both do. I reviewed them through the app and asked a question in their FAQs (though the page rendered blank and there were no FAQs to be read). However I was not given a ticket or confirmation email for either of those methods, so I don't know if my communications are falling on deaf ears or not. I guess if I don't hear anything back tomorrow I will update my review and attempt to cancel the subscription.
Hello Red Pawn Shop,
Thank you for taking the time to share your feedback with us. We're glad to hear that you see the value in our audit and optimization features and found our pricing reasonable. However, we're genuinely sorry to hear about the communication issues you've encountered, as well as the trouble with your payment/subscription confirmation. This is certainly not the experience we want any of our users to have.
We take your concerns very seriously and want to resolve this matter as quickly as possible. Could you please reach out to us directly at support@bemeapps.com or via our in-app support feature? We'll prioritize ensuring your payment is acknowledged, and your subscription is fully activated without any further inconvenience.
Your satisfaction and smooth experience with our app are our top priorities. We're here to support you every step of the way and are committed to making this right.
Best regards,
The BeME: Boost SEO Team