Beae Landing Page Builder
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Edit: After I left my initial review, the leadership team at Beae reached out to personally receive feedback. This proves they care. Then over the next couple days implemented fixes and changes according to my bug reports. This was done impressively quickly, and have since kept and open line with myself and my team to eagerly make any changes, fixes, and aid in our page builds.
Truly a world class support team. So much potential here in this app, I only hope to see it keep improving.
Original Review:
I really want to love this, but it's beyond buggy and plagued with UX issues. It's unpolished and feels more like a MVP than an actual product. The innovative "restraint-free" concept is amazing but it's execution leaves a lot to be desired.
When using this to create anything more complicated than a simple section with some text and images (like a full page, with tabs, accordions, galleries, etc) it tends to break, the editor preview and live site don't match up, and support likes to "do it for you" and make irreversible changes rather than fixing the bug in the first place.
Simple things like duplicating pages and sections is a whole process of exporting and importing without a clear confirmation of whether it's working or not, or if you're about to accidently overwrite and delete a page you worked hard to build.
My devs, designers, and I frequently found ourselves frustrated trying to build elements that, in theory, should be extremely easy to build without unexpected random bugs, breaks, and changes we can't forsee or control.
Maybe with more development and focus on UX, this will be a great app, but for now, we're limiting it's use to very simple things.
Note to the devs: focus on polishing the stability and UX of your core offering before trying to implement additional "gimicky" features, and don't argue with your customer when they're giving valuable feedback and bug reports.
Dear Jonathan,
I am Cass - Customer Support from Beae app.
Thank you so much for your kind words and detailed feedback! We are thrilled to hear that our leadership team was able to address your concerns quickly and effectively. At Beae, we genuinely care about our users and are committed to providing the best possible support. Your acknowledgment of our efforts means a lot to us.
We are dedicated to continually improving our app and are excited to keep working with you and your team to enhance your experience further. If there's anything more we can do, please don't hesitate to let us know.
Thank you again for your support and for choosing Beae. We look forward to continuing to serve you with excellence
Best Regards,
Cass | Customer Support Team
I had some issues with my landing pages-apparently it was that i did not enable the theme but Jesse was so quick and answered all my questions. Every concern and issue i had was resolved in such an efficient and quick way.
Dear Devin,
It's Cass from Beae app.
Thank you for sharing your experience! We’re glad to hear that Jesse was able to assist you quickly and efficiently.
We’re happy that all your concerns and issues were resolved promptly. Your satisfaction is our priority, and we're here to help whenever you need it. Thank you for choosing us and for your kind words!
Best Regards,
Cass | Customer Support Team
helpful support to resolve my issue.
Hi there,
It’s Dominique here from Beae support team. Thank you for spending your time to leave us more meaningful review. To improve the app and serve customers better, we would like to email you for the feedback details, we are looking forward to your reply.
Best Regards,
Dominique
Es intuitiva y lo incluye todo, muy parecido a los editores de WordPress
Dear Gem Beauty Lab,
I am Cass - Customer Support from Beae app.
Thank you for your feedback! We're delighted to hear that you find our platform intuitive and comprehensive, much like WordPress editors.
We’re always looking for ways to improve, and your feedback confirms we’re on the right track. If there’s anything more we can do to enhance your experience, please let us know.
Thank you once again for choosing us. We look forward to continuing to serve you with excellence
Best Regards,
Cass | Customer Support Team
The support was super helpful.
Dear Tiska,
Thank you so much for your kind words and for taking the time to leave a review. We're delighted to hear that you found our support super helpful. At Beae Landing Page Builder, our goal is always to provide top-notch assistance to ensure your success with our app.
If there's anything more we can do to help you build your store or if you have any further questions or feedback, please don't hesitate to reach out. We're here to support you every step of the way and are committed to making your experience with us even better.
Best regards,
Jesse
Customer Success Team
Beae Landing Page Builder
TLDR: Fantastic app for customizing your website with great customer service, though I have encountered the odd ball bug here and there.
Overall a great app to use to with great support to back it up. I've built 3 different websites with it now so I think I have a generally good understanding of how the app functions.
For the most part I've been able to implement most anything I've wanted to into the design of my sites. My biggest issues are fairly minimal, first, there's a bug when trying to use the slideshow to update the height automatically to the size of an image, after it gets through 1 slide it fixes itself but still prevents me from using it in certain cases.
Second issue is that the countdown timer will only countdown to the same time anywhere in the world. So if I set it to 6 pm my time, someone 5 timezones away will also have it countdown to 6pm. So if you want to countdown to a product release it wont work as if you're in a different timezone it won't countdown to the correct time.
Support has been great though helping me out with any other issues I've had, even going as far as rolling out an update to their app to address a discrepancy in image formatting between browsers.
Dear Kyle,
I hope this message finds you well. I wanted to take a moment to express our sincere appreciation for the review you gave us on Shopify. Your feedback is incredibly valuable to us, and we are thrilled to hear about your positive experience with our app.
We're delighted that you find our app helpful in customizing your website and that you've successfully built three different websites with it. Your understanding of how the app functions is invaluable to us.
Your recognition of our customer service is particularly gratifying, and we're here to assist you with any further questions or challenges you may encounter. We truly value your partnership and look forward to continuing to support your website customization needs.
Once again, thank you for choosing our app and for sharing your positive experience. If there's anything else you'd like to discuss or if you have additional feedback, please feel free to reach out.
Kian | Beae Customer Success team
Great support the first time around, interface seems a little easier to use than other apps.
Dear Craig,
I'm Cass from Beae. I hope this message finds your well.
We are thrilled to hear about your positive experience with our support team and user interface! Your kind words mean a lot to us and motivate our team to maintain high standards.
We’re always looking for ways to improve and your feedback confirms we’re on the right track. If there’s anything more we can do to enhance your experience, please let us know.
Thank you once again for choosing us. We look forward to continuing to serve you with excellence.
Warm regards,
Cass | Customer Success Team
customer service is good
Dear Nina,
Thank you immensely for your kind words and for taking the time to leave such a positive review. We're thrilled to hear that you found our support exceptionally helpful. At Beae Landing Page Builder, our mission is to provide outstanding assistance to ensure your success with our app.
If there's anything else we can do to help you enhance your store, or if you have any additional questions or feedback, please feel free to reach out. We're here to support you every step of the way and are dedicated to making your experience with us even better.
Your success is our success, and we look forward to continuing to assist you in achieving your goals. Thank you for choosing Beae!
Sincerely,
Cass | Beae Customer Success Team
Quelques petit dysfonctionnement dans l'application la raison pour la qu'elle je supprime une étoile.
Très pratique !
Service client très réactif, merci :)
Very good and versatile page builder. Responsive customer service. Perfect for a Shopify novice like me.