Beae Landing Page Builder

Dear Sakshi,

I'm Cass from Beae, and I hope this message finds you in good spirits.

We would like to extend our heartfelt gratitude for your patience and understanding. We are aware that you were inadvertently charged fees by Shopify due to their regulations, even though you had not utilized our app. Unfortunately, these charges are beyond our control as they are administered directly by Shopify.

Immediately after you notified us of this issue, we processed a full refund. We hope this resolves the matter to your satisfaction and sincerely apologize for any inconvenience it may have caused. At Beae, we are dedicated to providing exceptional service and continuously strive to enhance our customer experience. Your feedback is invaluable to us for our ongoing improvement and development.

Please check your email for our follow-up messages, which provide more details about this issue. We are always here to assist and support you in any way possible.

Thank you for bringing this to our attention and for giving us the opportunity to rectify the situation. It seems your experience and your emotion may have impacted your recent review. We value your feedback immensely and are eager to serve you again in the future.

Warm regards,
Cass | Customer Success Team