Beae Landing Page Builder

Dear Squadafum,

This is Cass Harper, Customer Support Manager at Beae.

First and foremost, I want to extend my sincerest apologies for the inconvenience you have encountered while using our platform and for the support that did not meet your expectations recently. Clearly, we have not achieved the high standards of service quality and effectiveness that you rightly expect from us.

We are continuously striving to improve our product and sometimes, unforeseen glitches occur during development. We are extremely grateful for your valuable feedback on the issues you have experienced, which helps us quickly resolve them and enhance the quality of our product.

We are fully aware of the technical issues you have pointed out related to saving functions and design settings across different devices. Our team has been actively investigating and addressing these issues to improve your experience.

Regarding your interaction with our support team, specifically with Dominique, I apologize for the inconvenience. Dominique has made efforts to find a solution, but due to a lack of full understanding of the new version, her response may not have been adequate. We are reviewing our training processes to ensure that all team members are well-equipped to handle such urgent concerns.

As a manager, I am truly sorry that I was not available to oversee your support on that day. Please allow us the opportunity to make amends and improve. We value each piece of feedback as it continually helps us to improve.

I hope you will give us a chance to restore your faith in our service. Rest assured that I and my team will always be ready to assist you, and we consider our success tied directly to your success with Beae.

Thank you for your understanding and patience. We are committed to providing you with a better experience in the future.

Sincerely,
Cass Harper | Customer Support Manager

Hi there,

I'm Sophie from Beae app. Have a good day!

Thank you very much for taking the time to leave a review for our app. I really appreciate it.

That is a great motivation for us to keep trying every day. Please feel free to contact us whenever you need :$

Best regards,
Sophie | Customer Success Team

Dear PlantedPro shop,

Thank you so much for taking your time to leave this meaningful review to me. It is a great motivation for me to keep hard working every day.

Duke | Beae Customer Success Team

Hi Marcelo,

I'm Cass from support team. Thank you so much for your kind words.

If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future.

Best regards,
Cass | Beae Customer Success Team