Beae Landing Page Builder , 618 avaliações
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Very limited settings. Can't add "close window" as an action for a button. Limited options for the trigger. Limited options for how often the window will appear. Adds code to site that requires collaborator access to remove. Patronizing tech support.
Hi there,
It’s Anthony, the manager of technology expert team. Hope you are going well!
First of all I feel so sorry when you have not really good experience while using the app. Secondly, i would like to show you some information, hope you understand.
About the feature of Pop-up close button, in development process we had a lot of idea but finally to make the editor look scientific, from that it’s easy for no-code customers to use the app, we have filtered functions that customers use the most to show.
For customers that need support in high level, we have the development team behind customer service always willing to help. It has been proven through customer’s sharing.
Our support team is available 24/7 to help you out. We sent you the collaboration request to support to ensure the best support, in a way that seems to make you unsatisfied.
Once again, we always feel sorry for any unhappiness that customers go through and always be there to support!
BR
Anthony
Developers published updates to our theme (bug fixes).. this caused the Beae app to completely pull all pages created. The Beae developers suggested creating all new pages as a fix. This is a nightmare for stores that create and manage many pages. These pages were apart of active campaigns. I am afraid that whenever your theme pushes updates like additions and bug fixes you will have an issue with your pages. For many shopify themes, that is frequent. Beware.
Hi Jennifer,
It's Dominique from Beae support team lead. First of all, I'm sorry for what you've been through. I checked on the case carefully and I believe there was a missing step here in the bridge of updating theme not in the usual way. I sent you the email to completely support you so please check it.
I'm looking forward to your response to keep the support flow.
Best regards,
Dominique - Customer Success Manager
Dear Sakshi,
I'm Cass from Beae, and I hope this message finds you in good spirits.
We would like to extend our heartfelt gratitude for your patience and understanding. We are aware that you were inadvertently charged fees by Shopify due to their regulations, even though you had not utilized our app. Unfortunately, these charges are beyond our control as they are administered directly by Shopify.
Immediately after you notified us of this issue, we processed a full refund. We hope this resolves the matter to your satisfaction and sincerely apologize for any inconvenience it may have caused. At Beae, we are dedicated to providing exceptional service and continuously strive to enhance our customer experience. Your feedback is invaluable to us for our ongoing improvement and development.
Please check your email for our follow-up messages, which provide more details about this issue. We are always here to assist and support you in any way possible.
Thank you for bringing this to our attention and for giving us the opportunity to rectify the situation. It seems your experience and your emotion may have impacted your recent review. We value your feedback immensely and are eager to serve you again in the future.
Warm regards,
Cass | Customer Success Team