Beae Landing Page Builder
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Dave helped me immensely today! He helped eliminate extra space on my homepage, fixed some odd glitch that was happening with some buttons underneath my slideshow, and helped me figure out the correct dimensions for my slideshow to look and perform its best.
Revising my review from 4 stars to 2 stars. I got help from a second person named Duke. He helped me with my issue but pressured me to give this review. I had intended to give the review anyway, so I gave it and sent a screenshot as requested. My previous review mentioned 4 stars instead of 5 stars because the app is glitchy and causes a lot of my saved and published work to revert or glitch out.
Duke kept pushing for me to adjust my review to 5 stars saying that my 4 star review could cause someone to lose their job. I told him NOT COOL, I left an honest review, leave me alone. He kept pestering me even though I said dude if you don't leave me alone I'm leaving a bad review. Then he asked if I was on social media so that I could follow them. I said ok that's it, leave me the F alone. And here we are, Duke, you get the bad review you didn't want.
Dear Megan Ugarte,
I am Cass Harper, Customer Success Manager at Beae Landing Page Builder. I hope you are doing well.
First and foremost, I sincerely apologize for your recent experience with our support team. We greatly appreciate your honest feedback and deeply regret the way our representative, Duke, handled the situation. This is absolutely not the kind of experience we want any of our customers to have, and I take full responsibility for it.
As a manager, I acknowledge that this situation reflects a failure on our part in properly training and guiding our support team. Your feedback has highlighted an important issue that we are now addressing internally to ensure this does not happen again. Our priority is always to provide genuine and helpful support without making our customers feel pressured or uncomfortable in any way.
I also want to acknowledge your initial concern regarding the app's glitches. We take this feedback seriously and are continuously working on improving Beae’s performance to provide a smoother experience for our users. If you are still experiencing any issues, please let us know, and we would be more than happy to assist you in resolving them.
Once again, I sincerely apologize for this unfortunate experience. I truly appreciate you taking the time to share your feedback, and I hope we will have the opportunity to assist you in a way that better reflects the high standard of service we strive to provide. Please do not hesitate to reach out if there is anything we can do to make things right for you.
Thank you for your patience and understanding.
Best regards,
Cass Harper
Customer Success Manager | Beae Landing Page Builder