Anmeldelser (345)

Samlet bedømmelse
4,5
Antal pr. bedømmelsesniveau
  • 95 % af bedømmelserne er på 5 stjerner
  • 1 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
26. september 2024

I never bother leaving reviews but this was an exceptionally bad experience. I have some issues with the app itself, doesn't work well and missing some basic features but what was the worst was the support. Took days to answer and then the answer was a sentence or two, lazy, didn't answer my questions at all. Just seemed like someone responding to the requests in their lunch break and didn't really care if it helped. It was clear they didn't even read my message ‍♂️

The Shop of Many Things
Storbritannien
5 dage bruger appen
31. juli 2024

The app is great, and the support was great, but now they only have bot chats, and they don't respond to their emails anymore either. We have waited 2 weeks for responses, and as a business, these things are important to fix. We are also on the highest plan, and not having an account manager that we can reach out to is just dumb. It's a sign that the app is dying.

Cloudflops Sverige
Sverige
9 måneder bruger appen
17. april 2024

At one point I was on a paid plan under $30 a month, but realized I could do what I needed on the free plan (the paid plan didn't offer much value for what I needed to do, just simple tracking of expenses). Now without warning the free plan is gone and the entry level plan is now $49 a month, but for what I'm not sure. Now I'm locked out of accessing reports of my expenses unless I pay. It's time to delete this app and say goodbye. I can track expense on my own since I"m such a small business. I might check out trueprofit as mentioned in another app.

Daily Ritual Boutique
USA
Mere end 2 år bruger appen
Viably Dev svarede 2. juni 2024

Thank you for your feedback and for being a valued user of BeProfit with Daily Ritual Boutique. We understand your concerns about the transition from our free plan to a paid plan. Our goal is always to provide the best possible value to our users.

Our support team has reached out to you via email to discuss your case and find a solution that suits your needs. We hope this helps, and we look forward to continuing to support you.

29. januar 2024

I've been using BeProfit for the last few months and it has just made everything so much easier. It's super comprehensive and easy to navigate and the team has been really supportive too. I definitely recommend it!

Poseidon Hair
Irland
Cirka et år bruger appen
Viably Dev svarede 14. marts 2024

Thanks so much for recommending us. We're happy to hear you're finding the app useful and easy to navigate.
Cheers :)

Redigeret 2. april 2024

Super Bad Experience. Staff super slow to respond. I get one response a day....

On March 7th I noticed

Theres a huge issue where my products are not appearing therefore I cant add costs. All my data is skewed and inaccurate

They said they have escalated but its been a week and half for it to get here.

Update 24th March. Still no fix. If something happens to your account they are very slow to fix. AVOID AT ALL COSTS

Update 2nd April. They told me they can't fix this problem for me. Now I have to migrate to a new app and will lose alot of my data.

PuppyPad
USA
Næsten 3 år bruger appen
Viably Dev svarede 2. juni 2024

Hi PuppyPad,

Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Our goal is to provide timely and effective support to all our users, and we regret that we did not meet your expectations in this case.

We understand how critical accurate data is for your business, and we are deeply sorry for the delays and issues you've encountered. Our team has been working diligently to resolve your issue, but we acknowledge that our efforts fell short.

Please know that we take your feedback seriously and are committed to improving our response times and support processes. If there's anything more we can do to assist you during this transition, please let us know. We value your long-term partnership with BeProfit and are here to support you in any way we can.

21. december 2023

A must for every small brand owner. The customer support team is amazing!

PROLEEP
Portugal
Mere end et år bruger appen
Viably Dev svarede 25. december 2023

Thank you so much for your review! We're happy to hear that our customer support team could make a positive impact. Your feedback means a lot to us!

Redigeret 28. januar 2024

Before BeProfit, it was really hard to track every single cost down to the last detail. This app really saves you a lot of time and lifts a huge weight of your shoulders. You can see your actual profit in real time as well as on every single order. This gives you the intel you need to make executive business decisions in order to scale correctly.

RideKingz
Storbritannien
15 dage bruger appen
Viably Dev svarede 14. marts 2024

Your review totally made our day! We're so glad to hear how BeProfit has been a game-changer for you, making it easier to track costs and profits. Here's to scaling new heights together!

15. december 2023

Recommended for any online store / business owner that wants to get a really good and accurate grasp on how their stores are doing. It's also extremely helpful for optimising profit margin and other relevant metrics

Forever Drawn
Irland
15 dage bruger appen
Viably Dev svarede 17. december 2023

Thank you for sharing your experience, your feedback is valuable to us! We’re glad to hear that our solution has helped you better understand your store’s performance and optimize your profit margin.
Happy profit-optimizing :)

8. februar 2024

beprofit has a good support team but their app is not doing so well. it doesn't update my stats correctly and often glitches. I messaged their support team about this and all they could say was "sorry, our system was down and now its back up" well this happened again so i'm deleting the app. Plus now they raises the prices even though the app hasn't improved at all. The app worked well the first few months i had it but now it's gone downhill. I downloaded trueprofit today and it works perfectly and they have a mobile app so I would recommend that.

RARE JEWELRY™
USA
4 måneder bruger appen
Viably Dev svarede 2. juni 2024

Hi RARE JEWELRY,

Thank you for your feedback and for recognizing our support team's efforts. We apologize for the issues you've experienced with our app, We understand how frustrating this must be and are committed to improving our service.

Our team has been working hard to address these technical issues, and we've rolled out several updates aimed at enhancing performance and reliability. We would love for you to give BeProfit another try and experience these improvements firsthand.

29. maj 2024

It is a great app, but they took away the free plan they used to offer.

ZATShop
Canada
5 måneder bruger appen
Viably Dev svarede 2. juni 2024

Thank you for your review, Mike. We appreciate your feedback and understand your concern about the transition from our free plan to a paid plan. Our support team has reached out to you via email to discuss how we can better assist ZATShop. We value your partnership and look forward to resolving this for you.