BeProfit ‑ Profit Analytics , 320 anmeldelser
Even if it is a very well created app, unfortunately after 10 months of use I have been totally upset from this and especially from the support. Ι had a problem wıth the total sales. The app was showing different total sales ( daily and monthly), different from the Shopify. So, when I realised it I sent many emails and I spoke to the chat. Many tickets bu t no asnwer. After one week of trying to communicate I decided to uninstall the app because I couldn't find a way to fix it on my own and of course, if the total sales where shown wrong, all the other calculatıons about the profıts were also wrong. After uninstalling, the staff sent me many emails to ask me why I uninstalled it, which I answered of course. They said that they haven't received any tickets on the chat and no emails. They pursuade me to install it again , which I did and they would try to fix the problem. One week after again no solution. And the last but not least was that even if I was their customer for 10 months, the new pricing that they charged me was 30$ more than I was paying all the months on my subscrition. When i asked why was that they said they couldn't do anyhting. So neither solved the problem, neither wanted to. And they increased the monthly fees so, without Improvıng their app and their facilitities. Unfortunately, tottaly disapointed.
UPDATE (After 3 months) : I need to inform you all that the support team finally tried to reach me out many times and also the CEO Eden which seemed to be personally willing to find out what was happening with my store's total revenue and all the problems that I had with the app. They finally found all the solutions, so at last Ι am satisfied and will keep the app.
🌟New Update! 5 Feb 2023 🌟
Thank you for taking the time to share your experience with us. We take all feedback seriously and I am sorry to hear that your experience has not been up to our standards. Our team has worked to address the issues you raised and I'd like to personally schedule a call with you to discuss these updates and ensure that your unique needs are met.
At BeProfit, customer satisfaction is our top priority and I am committed to providing the best possible service. I believe that speaking with you directly will allow us to work towards a positive resolution and move forward in a better direction.
Please let me know if you're interested in speaking with me. I would be more than happy to arrange a call at your convenience. You can reach me directly at email@example.com.
Eden Amirav, CEO, BeProfit
This app is really helpful to track our Expenditure towards our spending, fixed bills, recurring bills, Ads expendeture & etc
Thank you for your review, please let us know if there's anything we can do to help. Cheers!
We previously have done most of these calculations manually with a spreadsheet every month. This app basically replaced that manual work and saved us a ton of time.
We appreciate your feedback, thank you! We're happy to hear you replaced those messy spreadsheets with our profit tracking app. If you have any questions or suggestions let our support team know. 😀
Good app with great customer service - any questions or updates are answered in good time with comments being taken on board.
We appreciate your valuable feedback 🙏 We hope you continue to find BeProfit a helpful tool to improve your profits. Our Support Team is always here to help if you ever need help! 😎