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I never bother leaving reviews but this was an exceptionally bad experience. I have some issues with the app itself, doesn't work well and missing some basic features but what was the worst was the support. Took days to answer and then the answer was a sentence or two, lazy, didn't answer my questions at all. Just seemed like someone responding to the requests in their lunch break and didn't really care if it helped. It was clear they didn't even read my message ♂️
The app is great, and the support was great, but now they only have bot chats, and they don't respond to their emails anymore either. We have waited 2 weeks for responses, and as a business, these things are important to fix. We are also on the highest plan, and not having an account manager that we can reach out to is just dumb. It's a sign that the app is dying.
At one point I was on a paid plan under $30 a month, but realized I could do what I needed on the free plan (the paid plan didn't offer much value for what I needed to do, just simple tracking of expenses). Now without warning the free plan is gone and the entry level plan is now $49 a month, but for what I'm not sure. Now I'm locked out of accessing reports of my expenses unless I pay. It's time to delete this app and say goodbye. I can track expense on my own since I"m such a small business. I might check out trueprofit as mentioned in another app.
Thank you for your feedback and for being a valued user of BeProfit with Daily Ritual Boutique. We understand your concerns about the transition from our free plan to a paid plan. Our goal is always to provide the best possible value to our users.
Our support team has reached out to you via email to discuss your case and find a solution that suits your needs. We hope this helps, and we look forward to continuing to support you.
I’ve been using BeProfit for around 1,5 years now and they have been improving the app continuously. Name any insight you need in your business and you can view it through BeProfit!
It's awesome to hear that you're finding all the insights you need with BeProfit. We're always working to make the app better, so your feedback means a lot. Keep those insights coming and thank you so much!
Super Bad Experience. Staff super slow to respond. I get one response a day....
On March 7th I noticed
Theres a huge issue where my products are not appearing therefore I cant add costs. All my data is skewed and inaccurate
They said they have escalated but its been a week and half for it to get here.
Update 24th March. Still no fix. If something happens to your account they are very slow to fix. AVOID AT ALL COSTS
Update 2nd April. They told me they can't fix this problem for me. Now I have to migrate to a new app and will lose alot of my data.
Hi PuppyPad,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Our goal is to provide timely and effective support to all our users, and we regret that we did not meet your expectations in this case.
We understand how critical accurate data is for your business, and we are deeply sorry for the delays and issues you've encountered. Our team has been working diligently to resolve your issue, but we acknowledge that our efforts fell short.
Please know that we take your feedback seriously and are committed to improving our response times and support processes. If there's anything more we can do to assist you during this transition, please let us know. We value your long-term partnership with BeProfit and are here to support you in any way we can.
It is a great app, but they took away the free plan they used to offer.
Thank you for your review, Mike. We appreciate your feedback and understand your concern about the transition from our free plan to a paid plan. Our support team has reached out to you via email to discuss how we can better assist ZATShop. We value your partnership and look forward to resolving this for you.
I just wish I had found this years ago!
Really great software, that gives in-depth details of all of your business expenses and spends.
eCommerce businesses have a huge amount of expenses and hidden costs. Its always been a challenge for us but BeProif solves that without spending hours on spreadsheets.
Aside from the App itself, the support is fantastic. I had an issue. Sent a message to the team and it was picked up and sorted the same day.
Highly recommend.
Thank you for your great review! We're so happy that BeProfit has made managing your business finances easier. We appreciate your recommendation and are here to assist whenever you need us!
Every shopify store must have app to install to track all your cost and profit, which can make your business going long term, their UI/UX is very simple and beginner friendly to set it up!!
Big thanks for recommending us as a must-have for Shopify stores. We're super glad you find our solution user-friendly. We're here if you need anything! Cheers :)
I've been using BeProfit for the last few months and it has just made everything so much easier. It's super comprehensive and easy to navigate and the team has been really supportive too. I definitely recommend it!
Thanks so much for recommending us. We're happy to hear you're finding the app useful and easy to navigate.
Cheers :)
A must for every small brand owner. The customer support team is amazing!
Thank you so much for your review! We're happy to hear that our customer support team could make a positive impact. Your feedback means a lot to us!