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beprofit has a good support team but their app is not doing so well. it doesn't update my stats correctly and often glitches. I messaged their support team about this and all they could say was "sorry, our system was down and now its back up" well this happened again so i'm deleting the app. Plus now they raises the prices even though the app hasn't improved at all. The app worked well the first few months i had it but now it's gone downhill. I downloaded trueprofit today and it works perfectly and they have a mobile app so I would recommend that.
Hi RARE JEWELRY,
Thank you for your feedback and for recognizing our support team's efforts. We apologize for the issues you've experienced with our app, We understand how frustrating this must be and are committed to improving our service.
Our team has been working hard to address these technical issues, and we've rolled out several updates aimed at enhancing performance and reliability. We would love for you to give BeProfit another try and experience these improvements firsthand.
I do not trust this app. It makes changes in my settings without my permission. I also find it difficult to manage and understand.
Thank you for your continued feedback regarding our app. We've been trying to reach out to offer some clarification regarding your experience.
It is important to note that by default, BeProfit cannot make any changes to your settings or your Shopify store. We would like to reiterate that this is the case, and no changes on BeProfit can affect your Shopify store.
Our app is designed to be easy to use and manage, so I am sorry that you found it difficult to understand.
Our support team has been contacting you to help with the onboarding process. You did not complete the process, which means you still lack access to your BeProfit dashboard. We would love to assist you with setting everything up so you can start taking advantage of all the benefits our app offers.
Please let me know if you would like to schedule a call, and I will be happy to arrange that for you.
If you have any other questions or concerns, feel free to contact me directly at eden.a@beprofit.co.
Best regards,
Eden Amirav, CEO, BeProfit