Focal Live Chat & Helpdesk
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À propos de cette application
Lancement
11 mars 2021
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Chat , Formulaire de contactFonctionne avec
facebook, whatsapp, sms, email, live chatAutomatisez le support client du chat en direct en un seul endroit avec Focal Helpdesk et Chat Widget
Tableau de bord de support de chat en direct pour tous vos magasins et canaux de médias sociaux comme WhatsApp, Facebook, Line, SMS, Telegram, Emails et plus encore. Rationalisez la communication et résolvez les requêtes des clients en temps réel dans une seule application de bureau d'aide et de widget de chat en direct Shopify. Automatisez les tâches répétitives et gagnez du temps avec des rapports en temps réel et des mises à jour de statut des conversations. Gérez toutes les interactions à partir d'un seul tableau de bord. Donnez du pouvoir à votre équipe, engagez les clients et améliorez l'expérience d'achat.
- Activez le widget de chat en direct et la boîte omnicanal pour les applications sociales
- Engagez instantanément les clients avec la fonction de support de chat en direct
- Tableau de bord de support client tout-en-un. Gérez toutes les requêtes avec une seule plateforme
- Automatisez les tâches répétitives et offrez une expérience rapide et fluide aux clients
- Reporting et analyses sur le statut de chaque conversation
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8 avis
The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~
Thank you so much for taking the time to write a review. We really appreciate it and means a lot to us. Please write to us with any questions you have as sid@berrysupport.com
Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.
Thank you for the great review Loving Foods. The mobile app is launching soon and will let you serve your customers when you are on the move!
So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.
Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.
I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.
I would like to apologise for the experience that you had to go through and state that the problem is not with our app but the Facebook review process. The Facebook integration was working great until Facebook came up a new review process out of the blue and asked us to submit company corporation and identity document. We have submitted that and the turn around time is more than 2 weeks from Facebook. As you have suggested in the follow up email we will reach out to you as soon as the integration is working again.
Looking forward to resolve this issue and strive to provide great service
À propos de cette application
Lancement
11 mars 2021
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Chat , Formulaire de contactFonctionne avec
facebook, whatsapp, sms, email, live chatConçue par Focal Software, Inc
À propos de Focal Software, Inc
Note moyenne : 4,6
3 ans d’expérience dans la création d’applications pour l’App Store de Shopify
812 NW 43rd St, Oklahoma City, OK, 73118, US
Assistance
Envoyer un message405-227-2184
jwhite@getfocalsoft.com