Sezione dei valori chiave
Live Chat With Shared Inbox
Collaborate easily with other staff under one dashboard with auto assign, reports, smart replies and much more to service your customers.
All In One Social Inbox
Manage all your customer queries from any social media and email under one dashboard. Everything from DM's, Tweets, Tags, & Posts.
Shopify + Helpdesk Analytics
Deeply integrated with Shopify API to manage and help with your customers orders, your storefront and quality of service reporting.
La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
The Knickknack Shack by Darthside LLC
I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.
Risposta dello sviluppatore
I would like to apologise for the experience that you had to go through and state that the problem is not with our app but the Facebook review process. The Facebook integration was working great until Facebook came up a new review process out of the blue and asked us to submit company corporation and identity document. We have submitted that and the turn around time is more than 2 weeks from Facebook. As you have suggested in the follow up email we will reach out to you as soon as the integration is working again.
Looking forward to resolve this issue and strive to provide great service
Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.
This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.
Risposta dello sviluppatore
Thank you so much Phillip. Looking forward to serving you in the future as well.
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