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Live Chat & Support Helpdesk

by Focal Software, Inc

Deliver excellent customer service to help increase sales!

7 reviews
From $49.99/month. 7-day free trial.
View demo store
live chat help desk

Key values section

Live Chat With Shared Inbox

Collaborate easily with other staff under one dashboard with auto assign, reports, smart replies and much more to service your customers.

All In One Social Inbox

Manage all your customer queries from any social media and email under one dashboard. Everything from DM's, Tweets, Tags, & Posts.

Shopify + Helpdesk Analytics

Deeply integrated with Shopify API to manage and help with your customers orders, your storefront and quality of service reporting.

Featured images gallery

  • Berry Support All Social Inbox And Chat In One Channel
  • Live chat widget for your store with both bot and agent
  • Measure all customer service metrics with real time reporting!
  • All in one customer support dashboard for communication and tick
  • Use private notes that are visible only to your team members
  • Easily support your customers across multiple channels
  • Berry Support All Social Inbox And Chat In One Channel
  • Live chat widget for your store with both bot and agent
  • Measure all customer service metrics with real time reporting!
  • All in one customer support dashboard for communication and tick
  • Use private notes that are visible only to your team members
  • Easily support your customers across multiple channels

App details

Live Chat & Support Helpdesk

Live Chat & Support Helpdesk

Berry Support Live Chat & Customer Service

Berry Support is an all-in-one customer support for e-commerce stores that allows your customer service team to manage all of your tickets, customer service queries in one place. Customer service team members can write internal comments and collaborate to resolve customer queries, without ever leaving the tool.

Using Berry Support gives your customer support team true all-in-one help desk experience across email, live chat, Facebook, WhatsApp, Instagram, and Twitter in one unified view to respond faster and increase sales with a self-service help center, saving time and money

Provide Customer Service On Every CRM Channel

  1. Manage conversations from email, live chat, phone, Facebook, WhatsApp, Instagram, and Twitter
  2. See the full customer live chat and message history across different channels in one view
  3. Order cancel, refund, or duplicate orders with a click from inside Berry Support.

Respond instantly to your customers and leads

  1. Instantly respond with live chat
  2. See customer contact details and orders right next to the ticket
  3. Respond in one click using pre-made template.
  4. Macros (variables like order status, tracking URL, etc) as pre-fill

Automatically resolve common customer queries with self-service bots

  1. Set up automated responses & bot to common tickets like “where’s my order?
  2. Build workflow for quick response to frequent questions with Rasa and Dialog Flow bot

Increase Conversions and Revenue

  1. Live chat with customers currently on your store
  2. See which pages they’re on and their purchase history
  3. Trigger Live chats and contact form on images.

Measure all customer service metrics with real time reporting.

  1. Track support team performance
  2. Record KPI such as response times, resolution times, and other productivity metrics

30+ Languages support.

  1. Berry Support is built for merchants from all countries including non English speaking countries with over 30 different languages support.

Automatic agent assignment

  1. Our Auto Assign feature takes care of assigning conversations automatically to the next available agent in the inbox.

What else do we offer?

  1. Berry Support is available for your Android and IOS devices so that you can respond to your customer even faster (Coming Soon)!

Launch date

March 11, 2021

Integrates with

  • facebook
  • twitter
  • whatsapp
  • sms
  • email
  • live chat
Live Chat & Support Helpdesk

Live Chat & Support Helpdesk

Berry Support Live Chat & Customer Service

Berry Support is an all-in-one customer support for e-commerce stores that allows your customer service team to manage all of your tickets, customer service queries in one place. Customer service team members can write internal comments and collaborate to resolve customer queries, without ever leaving the tool.

Using Berry Support gives your customer support team true all-in-one help desk experience across email, live chat, Facebook, WhatsApp, Instagram, and Twitter in one unified view to respond faster and increase sales with a self-service help center, saving time and money

Provide Customer Service On Every CRM Channel

  1. Manage conversations from email, live chat, phone, Facebook, WhatsApp, Instagram, and Twitter
  2. See the full customer live chat and message history across different channels in one view
  3. Order cancel, refund, or duplicate orders with a click from inside Berry Support.

Respond instantly to your customers and leads

  1. Instantly respond with live chat
  2. See customer contact details and orders right next to the ticket
  3. Respond in one click using pre-made template.
  4. Macros (variables like order status, tracking URL, etc) as pre-fill

Automatically resolve common customer queries with self-service bots

  1. Set up automated responses & bot to common tickets like “where’s my order?
  2. Build workflow for quick response to frequent questions with Rasa and Dialog Flow bot

Increase Conversions and Revenue

  1. Live chat with customers currently on your store
  2. See which pages they’re on and their purchase history
  3. Trigger Live chats and contact form on images.

Measure all customer service metrics with real time reporting.

  1. Track support team performance
  2. Record KPI such as response times, resolution times, and other productivity metrics

30+ Languages support.

  1. Berry Support is built for merchants from all countries including non English speaking countries with over 30 different languages support.

Automatic agent assignment

  1. Our Auto Assign feature takes care of assigning conversations automatically to the next available agent in the inbox.

What else do we offer?

  1. Berry Support is available for your Android and IOS devices so that you can respond to your customer even faster (Coming Soon)!

Launch date

March 11, 2021

Integrates with

  • facebook
  • twitter
  • whatsapp
  • sms
  • email
  • live chat

Pricing 7-day free trial

Growth Plan

$49.99/month

or $2.08/month billed at $25 once per year

  • Up to 500 customer conversations. Additional $8 per 100 customer conversations.
  • Unlimited Agents

Business Plan

$100/month

or $4.17/month billed at $50 once per year

  • Up to 2000 customer conversations. Additional $7 per 100 customer conversations.
  • Priority chat support

Enterprise Plan

$250/month

or $12.50/month billed at $150 once per year

  • Up to 6000 customer conversations.
  • Additional $6 per 100 customer conversations.
  • Priority Call & Chat Support
  • API access

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 86% of ratings are 5 stars
    6
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 14% of ratings are 1 stars
    1
View all 7 reviews

List of reviews

Filter and sort reviews

  • 1 of 5 stars
    Edited May 5, 2022

    The Knickknack Shack by Darthside LLC

    Location United States
    Time spent using app About 2 months

    I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.

    Developer reply
    May 5, 2022

    I would like to apologise for the experience that you had to go through and state that the problem is not with our app but the Facebook review process. The Facebook integration was working great until Facebook came up a new review process out of the blue and asked us to submit company corporation and identity document. We have submitted that and the turn around time is more than 2 weeks from Facebook. As you have suggested in the follow up email we will reach out to you as soon as the integration is working again.

    Looking forward to resolve this issue and strive to provide great service

  • 5 of 5 stars
    April 24, 2022

    GEON ALPS

    Location Singapore
    Time spent using app About 2 months

    Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.

  • 5 of 5 stars
    February 15, 2022

    smartcv

    Location Australia
    Time spent using app 3 months

    This is the app that does what Shopify inbox cannot, pricing model seems based on usage, well designed and great appearance, support is excellent.

    Developer reply
    February 15, 2022

    Thank you so much Phillip. Looking forward to serving you in the future as well.

View all reviews

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