The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We tried using this app, unfortunately so many bugs and issues. The support team is there to help - unfortunately, they are not fixing these issues or bugs which is known. I requested to have a meeting with the team to discuss these ongoing issues and no go. The list of issues is so great, that it wasted our time trying to list on BestBuy. Too bad!