CedCommerce BestBuy CA Connect

The app works okay, but unfortunately the dedicated customer support is not as advertised. They are quick to respond when it's related to taking your payment, but it seems they don't care afterwards. It is not worth the money in my opinion.

The good: Once setup, the app functions as intended. It works well and I have minimal issues as far as I can tell.

The bad: I had to figure out how to use the app mostly on my own. We are supposed to have a "dedicated account manager" , but I don't have a direct line to them, no phone number, no whatsapp. We have been directed to a generic support staff.

Simple requests are often misread and not answered correctly. On my last query, something that should have been a simple resolution within 24 hours has dragged on for 8 days, I had to follow up, only to get a incorrect response back, and when I pointed out that my original question was still unanswered, I was told they would get back to me. Almost on 2 weeks for a simple question.

Point of my story, don't expect any help from them. If you have the patience to figure it out yourself then go for it. Not worth the amount charged. If we can't utilize the app and get our products posted, and resolve issues, then it is not worthwhile unfortunately.

Very frustrated at this point, and I am seeking a refund. Which by the way, can't get a hold of any staff to help me with this, yet when they were signing me up I had responses within 24 hours, and even two follow ups. Clearly shows all they care about is money. Might have to do a credit card chargeback at this point.

Proceed with caution.

Very frustrating experience. No one responds to the chat button within the app, and when you create support tickets they just give generic templated replies and then close the tickets.

The app does not seem to be able to sync variants within Shopify with variants in Marketplace, and will overwrite all the manual issues you fix within marketplace every time you upload/sync a product. The images are all scrambled and it does not pass through a variant group code (VGC) so marketplace has no way to know your product variants are associated with one another.

If you update anything in shopify and just want to sync specific things to marketplace such as images, product titles or images, that's also a no-go as it will overwrite everything you have manually fixed within marketplace. It also doesn't give you the option to set or passthrough the product condition which is required within Marketplace, so every SKU will need to be fixed manually to correct this. At the end of the day you are left having to manually fix everything within an excel file and upload that directly in marketplace as this app can't pass through the correct info.

About the only thing this app seems to do well is let you set price and inventory rules when passing these values to marketplace such as price increase or limiting inventory below certain thresholds to ensure you don't oversell.

We would remove this app entirely if it wasn't for the fact that Mirakl connect seems to have an issue with Shopify skus which are allowed to continue selling when out of stock (back-order) as it will show inventory on hand as being 9999 instead of 0.

The service is shit & the program does not work.

The below issue CED Support worked on and now work like the other apps. They do listen and improve their apps I have multiple CED apps and this one they appear to have stopped all investment into. There is no bulk fix feature like in their other apps e.g. Walmart app allows you to assign the default DVD rating where as this one doesn't. The results are clear as I have over 400 items listed on Walmart but only 21 listed on Bestbuy. Save time and money and just list the Bestbuy items manually as this App does not help at all

We sought an affordable way to transfer our listings from Amazon to Shopify, then onward to BB. It took roughly two months to identify and fix several bugs that may have been unique to our synchronization process. However, their support team was available to assist, and the app has been operating smoothly since then. I plan to monitor its performance over time and will adjust my review as needed.

UPDATE:

Now in our third year... The journey began positively, despite a few minor issues, which were quickly resolved thanks to efficient customer support. Unfortunately, last year marked a significant decline. The app has since failed to function correctly, and despite numerous support tickets and attempts to arrange meetings via their portal, there has been no response or attendance. The app is now utterly ineffective and non-functional. I advise against wasting your time and resources on it.