Variant Custom Product Options
by Relentless Appsinfinite option, product variant options, color swatch, upload
All reviews
PokePaw
This App does not work properly.. This App does not work properly.. This App does not work properly.. This App does not work properly..
Developer reply
Hi Ali. I looked into this and something is taking over the add to cart button taking me directly to the checkout which is deleting our price add-ons.
I sent you an email and a request to access your store to fix this. Please grant us access and I'll get this fixed as soon as possible.
Jon
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Loon arte
The worse app ever. I uninstall the app 3 days after, and they are charging me the whole month. I am feeling complete stolen
Developer reply
I already contacted Shopify to remove this charge from your upcoming bill.
We just updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
I looked into this and saw you had installed our app last May. Our 14 day trial was calculated from the first day you installed and that's why you immediately got charged when you reinstalled the app. That's how our old system worked
Let me know if there is anything else I can help you with
Jon
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Kamiqiwallz
They immediately incurred a fee and did not give me a 14-day free trial time. However, the first installation did not meet my requirements and I need a refund
Developer reply
I contacted Shopify and they already reversed these charges. You won't see our app charges on your upcoming bill.
We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
When I looked into this I saw you installed our app in October of last year and the 14 day trial started from that date. That's how our old system worked and why you were charged.
Sorry for the inconvenience,
If you can respond to my email with anything we else can do to help I would appreciate it.
Jon
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My Blanket USA
The app does not work. I am trying to create a product but it appears crossed out. Not getting good service.
Developer reply
Hi Amar. It looked like you figured this out when I looked at your page.
Email me back and let me know if there is anything else I can help you with :)
- Jon
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Café Steel Pot
With of the Shopify help center, the app was not working with my theme and even I deleted the app they still charging me!
Developer reply
I already contacted Shopify and they gave you a full refund for all your charges.
All the billing is handled automatically through Shopify and depending on the day you get your bill you may get charged up to 30 days after you uninstalled the app for a previous billing period.
If you need help getting the app to work we would be happy to help and make sure everything is working correctly.
contact@relentlessapps.com
Jon
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FunkyChimp
Support for this app is terrible and they have an incredibly long response time. There's a major issue that's hurting my sales and they can take up to 4 days to reply.
Developer reply
Hi Boruch. We fixed all the issues you had with our app. There were issues with your third party app pagefly that we needed to fix.
Please let us know if there is anything else we can do to help you.
Thank you,
Martin
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Canvas Mérida Fine Print Art
They generated the charge immediately, they did not give me 14 days to check if it complies with what I require, and with the first revision it does not comply, I require my refund
Developer reply
I have already contacted Shopify and they issued you a refund.
We also updated our app to give a cumulative 14 day trial. So now if someone installs the app for one day last year and installs again they will have 13 days left on their trial.
You had previously installed our app last year and used up your free trial, so that is the reason why you were charged. That's how our previous system worked, giving a 14 day trial from the first day you installed.
If you have any more questions let me know :)
Thank you,
Jon
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Casanova Popart : Décoration murale / Art & Lifestyle
Such a loss of time, prices are disappearing over time. Full of bugs, can't refresh without loosing all the work. If I could put 0 stars I would've ! Stay away from this app
Developer reply
I am sorry the app didn't work for you. We tried to contact you but we never heard back.
We will be happy to set up the app for you right away and fix any issues with our app.
As you're an entrepreneur yourself, I hope you give us a chance to make this right.
Jon
Contact@relentlessapps.com
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https://www.relentlessapps.com/contact/
Mama Mia's Livonia
Just went live with our restaurant and ran into the issue where orders came in without price add-ons. 2 out of the first 8 orders randomly did not charge for the add on items. The add on item added to the order (text) and displayed to the customer, however did not actually charge. Going to have to scrap this app and hundreds of hours of time creating our variants for hundreds of food items. Very disappointed and have been paying for this app during development. No testing yielded this, and we are using the app in the most off-the-shelf intention. Reading other reviews this has been a known issue since June 2020.
Developer reply
Hi Katerina, we fixed the issues you had with the app. Some themes need settings or code to be changed to get everything working together.
I also refunded you all your charges of the app while you where developing your store.
Please let us know if there is anything else we can do to help you.
Jon
contact@relentlessapps.com
-Relentless Apps
99Jersey
App wont work. In addition to what they charge, they will send you an email forcing you to take 1 more paid app so the actual price they charge will actual charge. What is this scam?? How does Shopify even allow that?
Developer reply
Hi Barak. I am sorry our app wasn't a good fit for you.
We tried our best to help you by adding product options for you, answering all your emails, giving you an extended free trial, and giving you a discount to offset the price of KartDiscount.
We don't force anyone to install another paid app. Our app uses draft orders to collect our price add-ons and at the moment Shopify hasn't made this compatible with discount codes. You will need to add KartDiscount to get discount codes working with our price add-ons.
If there is anything else we can do to help you please let us know.
- Martin and Jon
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